Non-Voice Blended Call Center / Makati Virtual Process
Full-time
R. Celestial Clothing Shop
Description - Manage inbound and outbound calls while ensuring high-quality customer service.
- Assist customers with queries related to products and services.
- Document call details accurately in the system.
- Address customer concerns efficiently, striving for first call resolution.
- Collaborate with team members to achieve performance targets and KPIs.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field is preferred.
- Experience Level: 1-3 years of customer service experience.
- Skills and Competencies: Excellent communication and interpersonal skills.
- Skills and Competencies: Proficient in using customer service software and tools.
- Qualities and Traits: Customer-oriented with a problem-solving mindset.
- Working Conditions: Must be available to work in a fast-paced virtual environment.
Vacancy posted 12 days ago
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