Customer Service Director
Full-time
De Castro Consulting
Associate Director, Training & Quality (Clinical)
Shift: Predominantly US/Graveyard
Work Setup: Hybrid (approx. 3× weekly onsite as needed)
Location: Tera Tower, Bridgetowne, QC
Salary: ₱250,000–₱300,000 (may upgrade to Director ₱300,000–₱350,000)
Candidate Profile
- Active and unrestricted USRN license
- 3+ years clinical experience
- 2+ years Training & Quality experience in a BPO setting managing multiple accounts
- Strong background in UM core functions, URAC, and conversion programs
Job Description
- Single point of contact for clients and Concentrix leaders for Training & Quality (Clinical Services)
- Support URAC accreditation and USRN academies/conversion programs
- Develop and implement URAC-aligned clinical training programs
- Implement quality assurance frameworks and monitor compliance
- Drive tech infusion for Concentrix TQ tools
- Support seasonal/growth ramps, performance governance, and hypercare planning
- Conduct client workshops and manage TQ Client VOC
- Optimize rewards and penalty mechanisms
Selection Process
Recruitment Interview → TQ Hiring Manager → Healthcare Delivery Lead
Vacancy posted 6 days ago
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