Customer Service Representative (Experienced)

Job Summary

We are looking for an experienced Customer Service Representative to join our team. The ideal candidate has at least 6 months of customer service or BPO experience , excellent communication skills, and a passion for delivering exceptional customer support. You will be responsible for assisting customers, resolving concerns efficiently, and providing accurate information while maintaining a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, or chat.
• Resolve customer inquiries, complaints, and concerns in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Document customer interactions and update records in the system.
• Meet quality standards, productivity targets, and customer satisfaction goals.
• Escalate complex issues to the appropriate department when necessary.
• Maintain professionalism and empathy in every customer interaction.
• Follow company procedures and compliance guidelines.

Qualifications

• At least 6 months of BPO or customer service experience .
• High School Graduate (Old Curriculum), Senior High School Graduate, or College Graduate.
• Excellent English communication skills, both verbal and written.
• Strong problem-solving and active listening skills.
• Basic computer navigation and typing skills.
• Willing to work onsite and on a shifting schedule, including weekends and holidays if required.
• Ability to work in a fast-paced environment.

What We Offer

• Competitive salary package
• Performance incentives and bonuses
• HMO and other company benefits
• Paid training
• Career growth and promotion opportunities
• Supportive and dynamic work environment