Service Engineer
Full-time
All Certified Equipment Trading Corporation
RESPONSIBILITIES:
- Provide proactive technical assistance to customers on client products
- Reproduce, troubleshoot and perform advanced problem analysis on technical issues maintaining the Client’s standard of quality
- Maintain and expand working knowledge of current Client products as well as their integration and methods of support delivery
- Occasional travel to customer sites may be required
- May be accountable for or participate in the resolution of customer complaints.
- May be responsible for developing a new application or product launch testing plan and procedure, data analysis, and communication of results.
- Participate in development of new application, product launch, testing plan, data analysis, and/or communication of results.
- Will assist in effectively conducting formal and informal training sessions or presentations
- Assist with warranty evaluation & claims to supplier
- Assist Service Manager in creating Technical Reports and processing
- Timely complete and submit all required paperwork.
- Assist in creating customer / client Mapping
- Assist in developing spare parts stock inventory folder for fast moving and future request needed by service technicians and mechanics
- Will act as Marketing support of Service Department
- Assist in developing Service Technical documentation
- Carry out all other roles or task that are consistent with the level of this post or that fall within the scope of the role thereby ensuring that the overall business and operational priorities of the Company are delivered in a timely and effective manner.
- Performs other tasks which are assigned from time to time
QUALIFICATIONS:
- Licensed Mechanical Engineer
- With experience in the maintenance and field service of agricultural or heavy equipment.
- Confident in dealing with clients, with strong team management and leadership skills.
- Proficient in preparing technical reports to support warranty claims and client requirements.
Vacancy posted 6 days ago
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