Officer 2, Loan Services

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities. 

Job Description

THIS ROLE

This role is responsible for the end-to-end administration and servicing of bank loan assets, ensuring the accurate onboarding, processing, settlement, and ongoing management of loan transactions. Key responsibilities include reviewing and analyzing loan documentation, maintaining accurate loan records within administration systems, managing daily cash and accrual transactions, performing reconciliations, and supporting the full lifecycle of loan trades through settlement. The position requires close coordination with brokers, agent banks, counterparties, borrowers, lenders, trustees, and internal teams to ensure timely issue resolution and exceptional client service. Additionally, the role involves preparing and distributing loan reports, adhering to established procedures and risk controls, identifying process improvement opportunities, and demonstrating strong knowledge of loan products, operational processes, and technology platforms to support efficient and accurate loan servicing.

WHAT YOU WILL DO

• You'll review and analyze loan documentation, onboard new assets, and accurately input and maintain loan information within loan administration systems.
• You'll manage day-to-day loan operations, including processing cash and accrual transactions, making payments, and performing daily position and cash reconciliations.
• You'll support the full lifecycle of loan trades from trade capture through settlement, coordinating with ClearPar, brokers, agents, and counterparties to ensure timely execution.
• You'll investigate, resolve, and escalate loan processing inquiries while collaborating with clients, internal teams, borrowers, lenders, trustees, and agent banks to deliver responsive service.
• You'll prepare and distribute loan reports, follow established procedures, contribute to process improvement and risk management initiatives, and demonstrate strong product, process, and technology expertise.

WHAT WE OFFER

• Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
• Health and wellness support – HMO coverage from Day 1 (with dependents), life and accident insurance, mental health support, and medical allowances
• Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
• Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
• Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards

Qualifications

ABOUT YOU

• You bring 3-5 years of experience in financial services, with exposure to loan operations, banking, corporate lending, audit, or consulting environments.
• You hold a Diploma or Degree in Accounting, Finance, Economics, or a related field, supported by strong Microsoft Excel proficiency.
• You demonstrate a proactive mindset, strong accountability, and the ability to independently research, analyze, and resolve issues.
• You excel at collaborating with internal and external stakeholders, leveraging strong interpersonal, communication, and organizational skills.
• You thrive in fast-paced environments, effectively managing multiple priorities while maintaining accuracy, attention to detail, and a willingness to learn.

Additional Information

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.