Macintosh Support Engineer

Role Description

• Package and distribute of Packages and Security Patches/Hotfixes via JAMF Pro

• Prepare and deliver JAMF Pro SLA and saturation reports for internal management.

• Maintain and improve documentation relating to the JSS administration processes and procedures

• Maintaining healthy JAMF Pro environment by purging managed systems that are no longer connecting to the server

• Configures Extension Attributes to dynamically administer managed devices

• Creates Scripts used within JAMF Pro that is used for deployment

• Configure JAMF Pro Policies to be advertised to users and for security patch deployments

• Communicates via phone, instant messenger, or email and troubleshoots utilizing remote control utilities, and other diagnostic tools.

• Applies understanding and knowledge of information systems products and services to assist users.

• Install software and follow ETLA guidelines in place.

• Work on projects and assist other teams with providing advanced desktop troubleshooting in collaboration to identify, analyze and resolve complex environment issues.

• Identifies, investigates, and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures.

• Demonstrate commitment to high quality customer service.

• Follow ITIL procedures for incident and request fulfillment management.

• Perform duties and task as per assigned.

Role Requirements

• Must be amenable to a rotating schedule, including graveyard shifts, and a hybrid work setup based in the Mall of Asia Business Complex.

• 5+ years of hands-on experience in managing and supporting Mac OS X versions 11 – 15.7

• Must be knowledgeable with current Apple hardware (iMacs, Mac Pro, Mac Mini, MacBook, MacBook Pro, Apple TV, iPods, etc.) and/or any popular Mac software.

• Demonstrated ability to secure Mac configuration.

• Extensive experience in integrating Mac into a Windows Active Directory environment.

• Extensive experience in imaging and thin-provision Mac Systems.

• Extensive knowledge and experience using JAMF Pro, JAMF Pro Cloud and any Mac Deployment Tools

• Extensive Mac application packaging experience.

• Advance experience working with programming languages such as bash and python is a plus

• Advance knowledge in securing Mac OS X using File Vault 2 tool.

• Knowledge and experience utilizing a ticket tracking system such as Service-Now or any equivalent ticket tracking system.

• Able to work evenings or weekends as per needed basis.

• Knowledgeable using virtual application such as VMWare Fusion or any equivalent virtual application tool.

• Basic Apple Certification is strongly preferred.

• JAMF certification is a plus.