Customer Service Specialist
Full-time
8x8
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. The Customer Service Specialist , part of the Local Number Portability (LNP) team, enables consumers to transfer their existing telephone number (traditional or Internet-based) from one phone service provider to another. With 8x8 Internet Phone Service, customers can request the portability service free of charge at any time during the initial order process or even after they have become an 8x8 subscriber, as long as they maintain phone service for the number they want to transfer. As a Customer Service Specialist, you will ensure the highest level of customer satisfaction by successfully coordinating the porting of LNP projects for 8x8s larger customers and partners. You will balance a variety of responsibilities and communicate effectively across multiple groups while exemplifying 8x8 core values. Responsibilities Effectively coordinate, track and complete multiple porting projects with zero downtime for our customers Serve as a liaison between our providers, Virtual Contact Center Provisioning, partners, and end users for porting requests Work closely with 8x8's underlying local exchange carriers (LEC) and international carriers to facilitate phone number transfers Monitor port requests from inception to completion Enable ported telephone numbers Assist with Virtual Contact Center Provisioning activities and duties as needed Troubleshoot and resolve escalations from customers, sales, and other support teams through phone, chat, cases, and/or e-mails Assist with training duties Qualifications Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration. 2-3 years of experience in a Customer Support/Customer Service role Customer Service Management (CRM) systems and knowledge management solutions expertise Proficient with a client facing role Ability to work across teams and across all levels of the organization Familiar with telecommunications terms and infrastructure Interpersonal skills and character to build trust and maintain credibility Expertise in managing and tracking databases using MS Excel Understanding of basic billing concepts Excellent written and spoken English language skills Work Arrangement Hybrid — 2 days in-office per week. Schedule: Monday–Friday, 12:00 AM – 9:00 AM (Philippines time). 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English and Español. View the Right to Work Poster in English and Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at (Include “Reasonable Accommodation” in the subject line) Our Job Applicant Privacy Notice can be found here. Learn more on our company website at follow our pages on LinkedIn, Twitter, Facebook and Instagram.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Service Specialist in Negros Occidental vacancy
- ...Responsibilities Handle customer inquiries via phone, email, or chat with professionalism and efficiency Provide accurate and clear information about products and services Resolve issues promptly; escalate complex cases when necessary Maintain detailed records...
- ...We are looking for motivated and customer-focused individuals to join our team as Call Center Agents / Customer Service Representatives. The role involves assisting customers by answering inquiries, resolving concerns, and providing excellent customer service through...
- ...Assist customers with inquiries and provide timely solutions. Manage customer complaints and ensure follow-up actions are taken.... ...interactions. Collaborate with team members to enhance customer service processes. Stay updated on product knowledge to provide accurate...
- ...Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences...
- ...Description Provide excellent customer service by addressing inquiries and resolving concerns promptly. Assist customers via phone, email, or chat, ensuring their satisfaction. Maintain detailed records of customer interactions and transactions. Requirements...
- ...Description Respond to customer inquiries via phone, email, and chat in a timely manner. Provide accurate information regarding products and services to enhance customer satisfaction. Resolve customer complaints and issues with empathy and efficiency. Maintain...
- ...Job Summary: We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound...
- ...Assist customers with inquiries and provide information about products and services. Handle customer complaints and resolve issues in a timely manner. Process orders and maintain customer records accurately. Provide feedback on customer trends and suggest improvements...
- ...As a Customer Service Representative, you will assist customers with inquiries, returns, upgrades, and technical support, ensuring a smooth and positive experience with our products and services. The role may be onsite or remote, depending on the assigned account....
- ...Customer Service Representative Bacolod, Philippines At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Customer Service Representative, you’ll embody this mantra every...
- ...Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems,... ...handling complaints regarding the organization's products or services. Why pick us? Competitive Salary Exciting Performance...
- ...Job Summary We are looking for enthusiastic and customer-focused Customer Service Representatives to join our growing team. In this role, you will assist customers by answering inquiries, resolving concerns, and providing excellent support through phone, chat, or email...
- ...? Looking for your first job? No experience? No problem! We are looking for enthusiastic and customer-oriented individuals to join our growing team as Customer Service Representatives (CSR) . We provide comprehensive paid training to help you succeed, making this a...
- ...Job Summary We are seeking a customer-focused and professional Call Center Agent to join our team. The successful candidate will handle inbound and outbound calls, provide excellent customer service, resolve customer concerns, and ensure a positive customer experience...
- ...Assist customers with inquiries and provide excellent service via phone, email, and chat. Resolve customer issues and complaints in a timely and professional manner. Maintain customer records and document interactions accurately. Collaborate with team members...
- ...a fast growing account in Bacolod. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly and professionally to customer...
- ...Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Dumaguete, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken...
- ...Job Overview We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. No BPO or call center experience is required—we provide comprehensive training to help you succeed. If you have strong communication skills...
- ...We are looking for Customer Service Representatives to join fast-growing accounts within Visayas. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities...
- ...supervision. Proven ability to handle confidential information with discretion. Preferred Skills Customer-focused mindset with a dedication to service excellence. Curious and resourceful in problem-solving and research . Acts with integrity, honesty...
- ...Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences...
- ...We are looking for a Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, process orders, and provide information about products and services. The role requires excellent communication and problem-solving skills. At...
- ...Job Description We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives. This position is open to applicants with no BPO experience. Training will be provided to help qualified candidates develop the necessary...
- ...Position Overview: We are seeking enthusiastic and service-oriented individuals to join our customer service team. This position is ideal for applicants who want to start a career in the BPO industry. Previous call center experience is not required. Duties and Responsibilities...
- Neksjob is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Bacolod City site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive...
Neksjob Corporation
Negros Occidental17 days ago - ...We are looking for motivated and customer-oriented individuals to join our growing team for an International Account. In this role, you... ...inquiries, resolving concerns, and delivering excellent customer service in English. Key Responsibilities -Handle inbound and...
- Job Summary We are looking for an experienced Customer Service Representative to join our team. The ideal candidate has at least 6 months of customer service or BPO experience, excellent communication skills, and a passion for delivering exceptional customer support...
Neksjob Corporation
Negros Occidental27 days ago - ...The Project Acquisition Specialist is responsible for driving the company’s growth and expanding its market presence. This role... ...needs and provide tailored solutions. Provide excellent customer service support to ensure client satisfaction and retention. Prepare...
- ...Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Dumaguete, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and...
- ...A Customer Service Representative (CSR) in a call center handles incoming and outgoing customer communications, resolves complaints, processes transactions, and provides product information via phone, email, or chat. Success requires active listening, basic computer literacy...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Specialist. Be the first to apply!
