US Payroll Specialist

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the Role?

Reporting to the HR & Payroll Director and working closely with the Senior Payroll Specialist Team Leads, the Payroll Specialist will support the accurate, timely, and compliant processing of high-volume, multi-state U.S. payroll.

The Payroll Specialist will own, assigned payroll responsibilities from intake through processing, detailed manual reconciliation, corrections, and final documentation. This is not a solo processing role: each specialist participates in peer review of other team members’ payrolls, required meetings, shared problem-solving, and workload coverage. Success requires both individual accountability and active collaboration with the payroll team.

Responsibilities include:

• Independently prepare, process, balance, and document assigned weekly, biweekly, and off-cycle payrolls.
• Enter, validate, and maintain payroll data, including new hires, terminations, rates, schedules, hours, paid leaves, bonuses, commissions, deductions, tax withholdings, address changes, and retroactive adjustments.
• Compare source documentation, payroll-system data, reconciliation workbooks, and pre-process registers; research and explain discrepancies before payroll deadlines.
• Reconcile employee benefits and recurring deduction files, including 401(k) and HSA, each payroll cycle and assist with resolving variances with vendors and Finance.
• Ensure the accurate calculation and withholding of federal, state, and local taxes, employee benefits, and court-ordered deductions.
• Review information from HR, Benefits, Timekeeping, and employees for completeness and reasonableness; proactively identify missing or conflicting information.
• Research and resolve employee and manager payroll inquiries within established Service Level Agreements (SLAs).
• Manage assigned payroll inbox items, maintain organized and audit-ready documentation, meet internal deadlines, and provide clear handoffs.
• Participate in peer review of other specialists’ payrolls before processing, promptly complete corrections to assigned work, and consistently apply feedback to future payrolls.
• Collaborate with the payroll team to communicate status and risks, resolve issues, follow established payroll practices, and meet shared deadlines.
• Build standard and ad hoc payroll reports and support quarterly and year-end activities, including W-2 reviews, corrections, and audit preparation.
• Monitor compliance with U.S. wage-and-hour requirements and internal payroll controls, escalating risks promptly.
• Maintain SOPs, checklists, and other process documentation; contribute to error reduction, automation, and continuous improvement.
• Provide coverage during team absences and peak payroll periods and perform other duties as assigned to support payroll continuity.

Work Set-Up and Schedule

• Permanent work-from-home arrangement
• 8:00 PM to 5:00 AM Philippine time
• Reliable U.S. Eastern Time coverage is required

Who We Are Looking For

Required Qualifications

• At least three years of recent, hands-on U.S. multi-state payroll processing experience
• Experience independently processing and balancing high-volume payroll across multiple pay groups and pay frequencies
• Strong Excel skills are a must, including filters, pivot tables, XLOOKUP/VLOOKUP, data cleanup, reconciliation, and error checking
• Hands-on experience reconciling employee benefits every payroll cycle
• Working knowledge of U.S. wage-and-hour rules, multi-state taxation, garnishments, and payroll controls
• Strong analytical skills with the ability to investigate discrepancies, explain variances, and recognize unreasonable or incomplete payroll data
• Demonstrated self-direction, organization, accuracy, and dependable follow-through in a remote environment
• Ability to prioritize competing deadlines and communicate risks or missing information before they affect payroll
• Ability to work independently while remaining actively engaged with the payroll team, including attending required meetings, participating in peer review and shared problem-solving, communicating promptly, and supporting team deadlines
• Comfortable working within a structured peer-review process and consistently applying feedback
• Proficiency with Microsoft 365, including Teams, SharePoint, and Outlook
• Excellent written and verbal communication skills
• Ability to handle sensitive employee and payroll information discreetly
• Reliable internet and power, with an appropriate contingency plan for remote overnight work

Preferred Qualifications

• Experience with Paylocity; ConnectWise experience is a plus
• Experience with union/CBA payroll, including dues, fringe files, and rate tables
• Familiarity with prevailing-wage payroll, certified reports, fringe allocations, and corrections
• Experience with Power Automate, SharePoint lists, templates, or other payroll-process automation

What we offer

• Permanent WFH
• Non-taxable allowance
• Day 1 HMO + 1 free dependent 
• Sunlife Group Insurance
• Health and Wellness Reimbursement Benefits
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differential pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided
• Referral bonus

#LI-SA2 

#LI-SA2 - Shane 

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com . If you suspect fraudulent activity, please contact us immediately at  View email address on job-boards.greenhouse.io .