Customer Service Manager
Full-time
Ascent Solutions Philippines Inc.
A Customer Support Manager, ensures that the customers of a company are satisfied. The role is to provide superb customer service by leading and motivating the customer service by leading and motivating the customer support team, developing procedures and talk scripts, and creating customer satisfaction goals.
Job Responsibilities:
- Understand existing policies rules and regulations pertaining to the Project.
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner, Communicate with customers through various channels (Phone, E-mail, Viber, etc).
- Keeping records of customer interactions, transactions , comments, and complaints.
- Graduate of any four (4) years course or equivalent
- Motivated and experience in managing Customer Service.
- Articulate and with excellent written and communication skills.
- Possess marketing and sales skills.
Note :This opportunity is open exclusively to citizens of the Philippines residing within the country.
Vacancy posted 21 days ago
Similar jobs that could be interesting for youBased on the Customer Service Manager in Pasay vacancy
- • Oversee the day-to-day operations of the Program’s Customer Service team. • Ensure staffing requirements are met through effective recruitment, workforce planning, and retention strategies. • Manage capacity planning and scheduling to ensure optimal resource allocation...
- ...The Assistant Manager / Team Leader – Insurance Claims is responsible for overseeing the daily operations of the claims team, ensuring... .../ Team Leader is expected to drive team performance, maintain service quality, and support operational goals. Qualification: ~ Minimum...
- ...We are looking for an experienced and customer-oriented Customer Service Manager to lead our customer support team. In this role, you will oversee daily operations, ensure high-quality service delivery, and drive initiatives that enhance customer satisfaction. The ideal...
- ...Description Respond to customer inquiries via phone, email, and chat in a professional... ...detailed understanding of company products and services to provide accurate information.... ...interactions in the customer relationship management (CRM) system. Collaborate with other...
- ...Customer Service Representative Job Summary We are seeking a professional and customer-focused Customer Service Representative to join... ...conflict-resolution abilities. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency...
- ...Center Agent, your role involves supporting customers through phone calls. You will be... ...troubleshooting problems, and providing exceptional service with a courteous and professional demeanor. Key Responsibilities: Manage incoming calls with professionalism and courtesy...
- ...Description Provide exceptional service to customers through various communication channels. Resolve customer inquiries and complaints effectively and efficiently. Process orders and manage account information using internal systems. Collaborate with team members...
- ...Act as the first point of contact for customers, addressing inquiries and resolving issues... ...efficiently. Provide excellent customer service by actively listening and engaging with... ...Assist with scheduling appointments and managing customer accounts effectively....
- ...Description Respond promptly to customer inquiries via phone, email, or chat. Manage and resolve customer complaints effectively and efficiently. Provide accurate information on products and services. Assist customers in navigating the website and using online...
- ...We’re Hiring: Customer Service Representative (CSR) Are you passionate about helping people, solving problems, and delivering excellent... ...Strong interpersonal skills Attention to detail Time management skills Ability to remain calm under pressure Team player...
- ...Description Assist customers with inquiries and provide information about products and services. Resolve customer complaints efficiently and effectively. Manage a high volume of incoming calls while maintaining high customer satisfaction. Document customer...
- ...reports. Provides adequate information per unit. Handles customer complaints and provides possible resolution whenever necessary.... ...solving. Facilitates bookings request and cancellations. Manage walk-in customers and can duty at Pier site or branches. Handles...
- ...Job Overview The Customer Service Representative is responsible for handling customer inquiries and providing excellent support across... ...professionalism, and ensuring accurate customer information management. The CSR works closely with management to stay updated on product...
- ...Job Description: The Customer Service Representative Communications Coach is responsible for improving employees’ communication skills... ...The Communications Coach works closely with team leaders and management to develop employees’ verbal, written, and interpersonal communication...
- ...Hello! We are looking for a Customer Service Representatives to join our team! Newbies, Fresh Grads, and Tenured agents are welcome to apply . What we offer Salary is up to 28,500 Package Performance incentives Paid Training & Medical HMO Night Differential...
- ...today. We are seeking detail-oriented individuals for our Customer Service team. If you prefer written communication and are looking for... ...and performance incentives. Primary Responsibilities Manage and resolve customer inquiries via digital messaging channels...
- Handling high-volume inbound or outbound phone calls. Requires strong verbal pacing and active listening.
- ...We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will serve as the primary... ...customer calls, providing accurate information about products, services, orders, and payments. Issue Resolution: Listen actively to...
- ...We are looking for an experienced Customer Service Representative to provide outstanding support to our customers. The ideal candidate has strong communication skills, excellent problem-solving abilities, and experience handling customer inquiries and complaints in a...
- ...Description Provide exceptional customer service by addressing inquiries and resolving issues efficiently. Manage customer interactions via phone, email, and chat in a professional manner. Document and maintain records of customer interactions and transactions...
- ...Duties and Responsibilities: Greet customers warmly and assist them with inquiries or product locations Provide accurate information about products, promotions, and store policies Handle customer complaints or concerns in a professional and courteous manner...
- ...We are looking for a motivated and customer-friendly individual to join us as a Call Center Agent. You will be the first person customers... ...Assist customers with inquiries, product information, and service concerns Provide accurate and timely solutions to customer issues...
- ...individuals to join our international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide exceptional service in English. Responsibilities: Handle customer calls via phone, email, or chat...
- ...Description Handle customer inquiries and provide accurate information regarding products and services. Assist in problem resolution and escalate complex issues to higher management. Schedule appointments and manage customer interactions efficiently. Maintain...
- ...Description Provide exceptional customer service through effective communication and interpersonal skills. Resolve customer inquiries... ...and efficient manner. Assist in scheduling appointments and managing customer accounts. Collaborate with team members to...
- ...Job Title: Customer Support Representative (Healthcare) Work Arrangement: Full Onsite - Double Dragon, Pasay Job Description: We are looking for a Customer Support Representative to manage customer inquiries primarily through chat and a ticketing system.. The role...
- ...A Customer Service Representative (CSR) job involves being the primary contact for customers, handling inquiries, resolving complaints,... ...maintaining product knowledge, and escalating complex issues, while skills needed are communication, time management, and empathy....
- ...Provide exceptional customer service by responding to inquiries and resolving issues efficiently. Assist customers with product selections... ...interactions and feedback in the customer relationship management (CRM) system. Participate in training and development opportunities...
- ...We are seeking a seasoned Customer Service Team Leader with a strong background in banking/cards and B2C collections. The ideal candidate... ...improvement Prepare reports and provide feedback to management Uphold data privacy and compliance standards Qualifications...
- ...looking for dynamic, goal-oriented, and customer-centric individuals to join our team in Pasay... ...! Job Overview: Role: Customer Service Representative (CSR) Setup: 100%... ...digital channels (voice, chat, or email). Manage and track shipments , coordinate with logistics...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Manager. Be the first to apply!
