IT Service Desk Analyst
Full-time
Gratitude Jobs Ahead HR Inc
Description:
Provide first-line support for IT-related issues, resolving them in a timely manner.
Manage service requests, incidents, and problems to ensure user satisfaction.
Maintain documentation for all service desk activities and ensure accurate reporting.
Assist in the training of users on various software and hardware configurations.
Collaborate with other IT teams to improve service delivery and user experience.
Requirements:
Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience Level: 3–5 years of experience in IT service desk or support roles.
Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.
Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.
Qualities and Traits: Strong problem-solving skills and excellent communication abilities.
Are you a Tech Support expert with a background in Retail, Healthcare, or Hospitality? Secure a spot with a competitive package up to ₱45K!
Ready to apply? Click "Send Message" to chat with our recruitment team directly!
#ITCareersPH #ServiceDesk #TaguigJobs #BPOHiring
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the IT Service Desk Analyst in Makati vacancy
- ...globally as a tech hub. Umpisa Inc. is a progressive technology services company that partners with select industries, clients, and... ...team and clients. Job Summary We are seeking an experienced IT Operations Support professional. This role extends beyond APAC support...
- ...Provide first-level IT support and troubleshooting for end-users Handle service requests and incidents via phone, email, or ticketing system Escalate unresolved... ...or candidates with up to 1 year of IT/Help Desk experience Good to excellent communication skills...
- ...Provide advanced IT support and troubleshooting for end-users Handle escalated incidents and service requests via phone, email, or ticketing system Mentor and support junior Service Desk Analysts Document issues, resolutions, and knowledge base articles accurately...
- ...Description Serve as the first point of contact for IT support for internal users. Diagnose and resolve hardware and software... ...-person. Document and track incidents and requests in the IT service management system. Provide exceptional customer service and support...
- ...SUMMARY Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately... ...RESPONSIBILITIES Serve as the first point of contact for all IT-related support requests primarily via phone and as needed...
- ...part of the ING organization delivering services to many Business Units across the world for... ...! Job Overview As a business analyst you will be a key player in the cooperation... ...Solutions and Trade Finance Business and IT are crucial in the gathering and translation...
- ...Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub. Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital...
- ...Job Summary We are looking for an experienced IT Business Analyst with at least 2 years of experience and a strong understanding of the Software Development Life Cycle (SDLC). The ideal candidate will act as the bridge between business stakeholders and the development...
- ...Role Summary As an IT Business Analyst , you'll join our Business Banking technology team , working in an Agile product environment... ...deliver technology solutions that support critical banking services. Through your analytical skills and business insight, you'll...
- ...engaged in providing Financial Technology Services and the country’s leading manufacturer, operator... ...installation, setup, and maintenance of IT equipment such as desktops, laptops,... ...incidents and service requests using help desk tools, ensuring SLA compliance Escalate...
- ...Lead and manage a team of Service Desk Analysts across multiple shifts Drive performance by monitoring KPIs, SLAs, and customer satisfaction... ...delivery Qualifications: At least 4+ years of Service Desk/IT support experience, with 1+ years in a leadership role...
- ...incident escalations Act as first point of escalation for Service Desk Analysts Provide guidance, coaching, and support to team members on... ...standards Qualifications: At least 3+ years of Service Desk/IT support experience, with leadership exposure preferred...
- ...URGENT HIRING: Service Desk Associate Job Location: Makati City Are you passionate about providing excellent customer support and solving... ...Qualifications: • Bachelor’s/College Degree in IT, Computer Science, or related field (preferred) • With or without...
- ...SUMMARY The role of Enterprise Service Desk Team Lead is primarily responsible for... ...real-time assistance to all Service Desk Analysts. ~ Identify strengths and weaknesses... ...management experience. ~ Strong IT infrastructure, desktop, and networking...
- What you´ll do Lead the development, optimization, and continuous enhancement of reporting solutions for provider and contract management, ensuring stakeholders have access to accurate, actionable, and data-driven insights Design and maintain interactive Power BI...
- ...Our client, a premier global financial services provider, is seeking a Senior IT Business Analyst . Operating within the Global IT Group, this role is pivotal in bridging the gap between business operations and technological solutions across multiple business units....
- ...chosen European furniture for their homes. Position: Business Analyst Company Industry: Home Furniture Company Work Location:... ...fields ~1–3 years of relevant experience in business analysis or IT/software development ~ Experience working with ERP systems is...
- ...Makati Employment Type: Project Based Start Date: ASAP or within 2 weeks’ notice We are seeking a highly experienced IT Business Analyst with strong expertise in life and/or health insurance systems . The ideal candidate will play a key role in bridging...
- ...Description Analyze business processes and gather requirements for IT projects. Collaborate with stakeholders to develop Business Requirement Documents (BRDs). Facilitate User Acceptance Testing (UAT) to ensure project deliverables meet business needs. Create...
- ...The Corporate Services and IT Manager is responsible for overseeing corporate administrative services, IT operations, business applications, and technology improvement initiatives. The role involves managing facilities, vendors, IT infrastructure, business systems, budgets...
- ...in-office, two days virtual) About the Role As a Client Services Analyst Lead , you will serve as a key point of contact for clients,... ...with service management platforms such as ServiceNow or similar IT service management tools. ~ Excellent communication,...
- ...SUMMARY As a Managed Services Engineer 1, you are a frontline, customer-centric engineer supporting our customers’ technology programs on the Service Desk. Success is measured by your ability to resolve tickets timely with high customer satisfaction, as well as supporting...
- ...appointments and bookings for guests. Maintain an organized front desk area and ensure it is presentable at all times. Assist with administrative... ...Traits: Friendly, professional demeanor with a customer service orientation. Responsibilities and Duties: Ability to...
- ...accounts, assisting new accounts sign-up and clients prospecting. It shall also include driving sales and revenue growth of his... ...members. At the same time, Branch Marketing will serve as a Guest Service Associate 1 and shall be able to perform the general tasks as stated...
- ...Description Greet and assist visitors, providing outstanding customer service. Manage front desk operations, including phone calls, email inquiries, and appointment scheduling. Maintain an organized and welcoming reception area. Handle customer inquiries and...
- ...Job Overview As a member of the WB Client & Digital Services - Payments Capability team, you will represent our Client Servicing function and support ING corporate clients. Your work will directly influence the quality of their banking experience, which is why we are...
- ...learn more, visit . What does a Purchasing Manager - IT & Indirect Services do? Sealed Air is looking for a driven and experienced Purchasing... ..., and bring stronger process accountability than a typical analyst position, without the responsibilities of people management...
- ...Handles reservations and booking of guests Explain guest services and house rules of the establishment Provide exceptional guest assistance in a higher professional manner Comfortably handles guest complaints with strong follow through Excellent customer service...
- ...The Analyst acts as a strategic liaison between business objectives and technology solutions... ...and enable effective decisionmaking. ~ IT Analyst: Concentrates on technical... ...Familiarity with: Azure (App Services, Functions, DevOps) CI/CD pipelines and...
- ...and create a lasting first impression for our clients and guests! Job Qualifications Prior experience as a receptionist of front desk representative is an advantage but not required. Exceptional communication skills ang a positive, customer-oriented attitude....
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Service Desk Analyst. Be the first to apply!
