Service Desk Analyst II
Full-time
H2 Software
- Provide advanced IT support and troubleshooting for end-users
- Handle escalated incidents and service requests via phone, email, or ticketing system
- Mentor and support junior Service Desk Analysts
- Document issues, resolutions, and knowledge base articles accurately
- Ensure timely escalation to higher-level teams when required
- Deliver excellent customer service with clear and professional communication
- Support operations on shifting schedules, including weekends and holidays as needed
- At least 2–3 years of IT/helpdesk/service desk experience
- Strong troubleshooting and problem-solving skills
- Good to excellent communication skills (verbal and written)
- Experience with ticketing tools and IT support processes (ITIL knowledge is a plus)
- Willing to work onsite in Makati, Taguig, or Pasig
Qualifications:
Vacancy posted 1 day ago
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