IT Help Desk Support

About Electronic Transfer and Advance Processing Inc (eTap Inc)

Founded in 2015, Electronic Transfer and Advance Processing Inc (eTap Inc) is a Philippine-based company engaged in providing Financial Technology Services and the country’s leading manufacturer, operator, and developer of Custom Self-Service Transaction Machines & Payments Systems .

We are proud of leading the market with the spirit of ingenuity, collaboration, and customer-centric focus. eTap Inc. is continuously innovating machines and payment systems for leading telecoms, digital banks, and payment aggregator companies—spurring impactful financial inclusion that enhances the prosperity of our communities. 

Join eTap Inc.

Being part of eTap Community means working in a forward-thinking, innovative company that is shaping the future of financial services while making a tangible difference in the lives of many. If you're passionate about technology, collaboration, and making an impact on society, eTap is an exciting place to be.

What You Will Do

• Provide timely and effective technical support to end-users, resolving hardware, software, and network-related issues with minimal disruption to operations
• Assist in the installation, setup, and maintenance of IT equipment such as desktops, laptops, printers, peripherals, network cabling, and CCTV systems
• Perform installation, routing, and basic termination of network cables and support CCTV setup, configuration, and maintenance
• Diagnose and resolve issues related to systems, applications, connectivity, network infrastructure, and CCTV systems
• Log, track, and manage IT incidents and service requests using help desk tools, ensuring SLA compliance
• Escalate complex or unresolved issues to appropriate teams or vendors following proper escalation procedures
• Provide user support and basic training on IT systems, tools, and best practices
• Monitor IT systems, networks, and CCTV systems and perform proactive maintenance, updates, patches, and backups
• Maintain IT asset records including hardware, software, network devices, and CCTV equipment
• Document support activities, troubleshooting steps, and contribute to knowledge base articles
• Support cybersecurity measures including antivirus updates, access control, and system security compliance
• Identify opportunities for improvement in IT support processes, tools, and user experience

What an IT Help Desk Support Looks Forward to Doing Well

• Deliver reliable and efficient technical support to ensure smooth day-to-day IT operations
• Quickly resolve technical issues while maintaining system performance and stability
• Provide practical solutions to end-users to minimize productivity disruption
• Collaborate with internal teams and follow established IT processes and standards
• Ensure accurate issue tracking, proper documentation, and timely escalation of incidents
• Support continuous improvement in service delivery and IT support processes
• Gain hands-on experience with various IT systems, tools, and technologies
• Strengthen technical troubleshooting and problem-solving skills
• Maintain a secure, stable, and well-managed IT environment
• Take a proactive, detail-oriented, and service-driven approach in supporting users
• Contribute to improved user experience and overall business productivity

Why should you join us?

• Competitive Salary
• Good Perks & Benefits
• Opportunity to be part of a pioneering fintech company driving financial innovation in the Philippines
• A collaborative environment that encourages innovation, teamwork, and problem-solving
• A dynamic workplace where you can grow your skills in technology, leadership, and product development
• A mission-driven organization focused on expanding financial access and empowering communities.

Why you shouldn’t

• If you’re not particularly interested in working in the fintech industry or building highly technical software systems, this role might not align with your career goals.
• If you prefer a slower-paced environment rather than a fast-moving and innovation-driven company, this role may not be the right fit.
• If you are not comfortable collaborating with cross-functional teams or working on complex technical challenges, the position may feel demanding.
• If you’re not passionate about continuous learning and improving technology solutions, the role may feel less fulfilling in the long run.

Why You

• Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience
• At least 1 to 3 years of experience in IT support or a similar role
• Basic knowledge of hardware, software, and network troubleshooting
• Experience in installing IT equipment (PCs, printers, peripherals)
• Knowledge of network cabling and CCTV installation is an advantage
• Strong problem-solving and technical troubleshooting skills
• Able to manage tasks within SLAs and prioritize issues effectively
• Good communication and customer support skills
• Detail-oriented with strong documentation skills
• Willing to learn and adapt to new technologies
• Team player with a strong focus on IT security and compliance

Join the Revolution: Be Part of eTap Inc.!

Are you ready to step into a world where technology meets innovation, and every day is an opportunity to build something impactful? At eTap Inc. , we’re not just another fintech company—we’re pioneers committed to transforming the financial landscape in the Philippines.