Episode Experience Owner/ Architect
Full-time
Bershaw Consultancy PH
JOB QUALIFICATIONS:
- Has a strong background in customer experience design, product management or digital transformation ideally from telecommunications, digital or fast-paced consumer industries.
- Demonstrate strategic thinking, customer centric mindset and collaboration across multiple business units.
JOB RESPONSIBILITIES:
- Advocate for the customer by ensuring all initiatives align with the customer experience strategy.
- Define and optimize the episode experience by identifying pain points and improvement opportunities.
- Drive cross functional collaboration with product, marketing, IT,network and operations teams to enhance customer experience.
- Leverage insights and data to make informed decisions that improve customer touchpoints.
- Lead process improvements focused on simplification, digitization and journey orchestration across episodes.
Vacancy posted 9 days ago
Similar jobs that could be interesting for youBased on the Episode Experience Owner/ Architect in Taguig vacancy
- ...Summary We are seeking an experienced Product Owner with strong Payments, Cards, or Digital Banking experience to lead the discovery phase of a strategic... ...coordination between business stakeholders, PMO, architects, technology teams, and delivery squads to ensure...
- ...We are looking for a knowledgeable Sales Architect to join our sales team. This role is for someone with architectural expertise who can advise clients, respond to inquiries via phone and email, present solutions, and close projects. You will use your technical knowledge...
- ...The Salesforce Platform Architect supports the Lead Salesforce Architect in ensuring the... ...trusted architectural partner to Product Owners, Developers, and Platform Engineers.... ...Qualifications: ~5–10+ years Salesforce experience across multiple clouds. ~ Strong architecture...
- ...and concerns of the area assigned. Collaborates with Systems Architect; documents program requirements and specifications; writes and... ...Science At least over 3-5 years’ software development experience in enterprise applications using JAVA SE/EE using Spring Framework...
- ...Role Overview We are seeking an experienced Product Owner / Business Lead to drive the delivery of a strategic Data Acceleration... ...to deliver data and analytics products that improve customer experience, marketing effectiveness, and data-driven decision-making. This...
- ...Job Description: Salesforce Technical Architect Work set-up: Hybrid Location: Philippines About The Role: The Technical Architect... ...Collaboration: Work closely with business analysts, product owners, and solution architects to translate business requirements...
775000 $ per day
...implementation of key initiatives. Summary: As a Business Architect, a typical day involves evaluating existing business processes... ...of compensation management processes and best practices. - Experience in designing and implementing business solutions within human...- ...when work is in progress in his/her area of coverage • Graduate of BS Architecture course, board passer. • At least 2-3 years’ experience in construction as Quality Assurance/Quality Control related field is preferred. • Knowledgeable in ISO 9001:2015 Quality...
- ...for those processes that negatively impact the customer service experience or the fair treatment of customers ~ Helps employees... ...Function's objectives ~7+ years of Business Analyst/ Product owner experience in IT ~7+ years of Overall IT experience including...
775000 $ per day
...implementation of key initiatives. Summary: As a Business Architect, a typical day involves evaluating existing business processes... ...and maintenance strategies within enterprise environments. - Experience in aligning business processes with technology solutions to...775000 $ per day
...implementation of key initiatives. Summary: As a Business Architect, a typical day involves evaluating existing business processes... ...integration within enterprise resource planning systems. - Experience in designing and implementing business solutions that align...- ...About the Role We're looking for an experienced Solutions Architect with strong life insurance industry expertise to design and deliver... ...Technology, or a related field. • At least 5 years' experience as a Solutions Architect, ideally within the life insurance industry...
775000 $ per day
...informs timely direction changes. Summary: As a Product Owner, you will spend your day guiding the product's direction by... ...Expert proficiency in Banking. - Additional Good To Have Skills: Experience with Generative AI. - Strong understanding of product lifecycle...- ...We are looking for an experienced Oracle DevOps Architect to lead and deliver cloud engineering and DevOps solutions primarily within... .../DevOps professional with strong hands-on OCI implementation experience, automation expertise, and a solid understanding of Oracle PaaS...
- ...the Role We are looking for an experienced Oracle Integration Architect to design, develop, and deliver complex Oracle integration... ...candidate will bring 10+ years of Oracle technical integration experience , with strong hands-on expertise in Oracle Integration Cloud...
- ...We are looking for an experienced Contact Center Architect to design and drive scalable technology solutions across modern contact... ...API-driven solutions , helping transform customer and employee experiences through innovative and reliable technology. The ideal candidate...
- ...leveraging your expertise in enterprise architecture, cloud, data, and emerging technologies. Required Qualifications & Skills Experience: 5+ years in enterprise architecture, technology strategy, or IT consulting. Technical Expertise: Deep understanding of...
- ...Readiness Job Summary We are seeking an experienced Solution Architect with strong Banking and Financial Services domain expertise... ...architecture blockers throughout discovery and planning Experience Requirements ~Minimum 7 years of experience in Solution...
- ...Enterprise Solutions Architect Onsite in Taguig City Qualifications : Must have worked as an end-to-end SAP Solution / Functional... ...or more Request for Proposals (RFP) deliverables. Prior experience of working on more than 5 large scale transformation and...
- ...The Solutions Architect will play a critical role in shaping the technical landscape of our EdTech products. You’ll work closely with... ...Science, Engineering, or a related field (or equivalent practical experience). ~7+ years of experience in software engineering, with at...
- ...the Job: We are looking for a Senior Salesforce Solution Architect - Senior Manager to join our client's Salesforce practice within... ...Technology, or a related field. ~10+ years of professional experience, with substantial experience in Salesforce solution design,...Remote job
- ...Site Visit. 1. PRC Licensed 2. Graduate Of Bachelors’ Degree In Architecture From Reputable School. 3. Minimum Of 3 Years’ Experience In Architectural Design Firm (Excluding Apprenticeship) Preferably Designing/Handling Horizontal Housing Development. 4. Proficient...
- ...Overview: As a Cloud Architect, you will be responsible for designing, developing, and implementing cloud-based solutions that align... ...in computer science, engineering, or related fields # Experience: Proven experience as a Cloud Architect or similar role. #...
- ...The Data Architect will focus on designing secure and scalable healthcare data architectures using cloud platforms while ensuring alignment... ...including conceptual, logical, and physical data models. ● Experience designing and implementing data lakes, data warehouses, and...
- ...Overview We are looking for an experienced Oracle Integration Architect to design, develop, and oversee enterprise integration... ...specifications. Requirements ~10+ years of hands-on experience delivering Oracle technical integration implementations. ~ At...
- ...Description A Solution Architect is a professional who designs and implements technology solutions for organizations to meet their business... ...science, Engineering, or Mathematics ~5+ years' of relevant experience ~ Advanced knowledge of leading architecture solutions in...
- ...visualization techniques to effectively communicate findings. • Experience in developing and implementing BI solutions that drive... ...improvement within the team. Roles to perform: • Data Architect • Data Modeler • Power BI Developer • Report Designer...
- ...position. The Marketing Systems & Growth Architect will own, rebuild, and scale My Amazon... ...system clarity Serve as long-term owner of marketing systems governance... ...Technology ~ Deep, hands-on HubSpot experience (required) ~ Proven experience cleaning...
- ...Role: Octal Philippines Inc. is looking for an AWS Solutions Architect to join our innovative team. As an AWS Solutions Architect,... ...Minimum) or Professional level (Preferred) certification. o Experience with DevOps practices and tools (e.g., CI/CD pipelines,...
- • Strong expertise in Google Contact Center AI (CCAI) and Dialogflow ES/CX (architecting, designing, implementing). • Experience building conversational AI solutions, virtual agents, or Smart IVR systems. • Familiarity with cloud-based voice/telephony integrations and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Episode Experience Owner/ Architect. Be the first to apply!
