Account Manager - GMP

About Garrets

Garrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry’s largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in Romford (United Kingdom), Singapore, Manila (the Philippines) and Antwerp (Belgium) and counts a total of 115 great colleagues.

Job Description

Garrets International is looking for an Account Manager in GMP, you are part of a fast-paced, dynamic team supporting all Garrets’ transactional business in a competitive global market. We act as an intermediate service provider, managing the entire order process end-to-end – from the moment a requisition arrives until the goods are delivered onboard.

This means every day is different: one day you’re sourcing provisions in a remote offshore port, the next you’re benchmarking suppliers, negotiating prices, following up on quotes, arranging delivery, or resolving a supply issue.

Your goal is to combine excellent customer service with strong commercial acumen – ensuring we win orders at the best possible terms while delivering a high-quality service to vessels and clients worldwide

What you'll be doing:

Key areas of responsibility and tasks:

Order Handling & Sales

• Act as the primary contact for your assigned accounts and vessels.
• Receive and process RFQs (Request for Quotations) – sourcing prices from our certified local vendors, preparing competitive quotes, and sending them to the client.
• Benchmark vendor prices, negotiate where needed, and ensure quotes are commercially attractive to maximize win rates and gross profit in line with KPIs.
• Follow up on all quotes within the agreed timeframe to increase conversion from inquiry to confirmed order.
• Manage the full order process, including readiness for supply, vendor coordination, and performance monitoring during deliveries.
• Promote GMP’s services to existing and new customers, supporting sales growth through proactive calls, emails, and relationship building.
• Ensure all orders comply with agreed credit terms before confirmation.

Customer Service & Problem Resolution

• Build strong relationships with ship masters, chief stewards, and purchasers – being their trusted point of contact for all order-related matters.
• Handle complaints and claims promptly, coordinating with vendors and internal teams to find solutions and prevent recurrence.
• Ensure accuracy in documentation, pricing, and delivery notes to maintain client trust and compliance with Garrets’ standards.

Administration & Reporting

• Maintain up-to-date account and order data in the GMP client portfolio and ERP systems.
• Support invoice processing and resolve any disputes or mismatches in coordination with Accounts

Receivable/Payable teams.

• Identify opportunities to streamline processes and improve operational efficiency.

What we're looking for:

• Minimum 3–4 years in order handling, procurement, or B2B customer service, ideally in the maritime, shipping, or supply chain sector.
• Strong commercial awareness with the ability to balance service quality and competitive pricing.
• Excellent communication skills in English (written and spoken). Additional languages are a plus.
• Solid ERP system knowledge and advanced MS Excel skills.
• Strong attention to detail and ability to work accurately under pressure. 
• Proactive and solution-oriented, with the ability to work independently and as part of a team. 
• Participate in weekend/public holiday duty rotation (with compensation) after training.

Location : Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up:  Hybrid (based on company policy for probationary and regular employees)

Job Types:  Full-time, Permanent

At Wrist Global, we are committed to cultivating a culture of belonging where every individual feels seen, valued, and respected.