Customer Service Representative (CSR) -Night Shift
LF Lending Services Corporation
Job Overview:
We are looking for a responsible and detail-oriented Customer Service Representative to handle front-end customer inquiries in a fully English-speaking environment.
The role mainly supports customer communication through APP messages and emails, provides basic customer replies based on the company knowledge base, records issues properly, and coordinates with the relevant teams when technical checking or follow-up is required.
Key Responsibilities:
- Handle customer inquiries through APP messages and emails in English.
- Provide accurate and professional replies based on the company knowledge base.
- Respond to customer messages within the required response time during working hours.
- Identify and record customer issues that require technical investigation or further confirmation.
- Maintain proper records in tracking sheets for issues that require follow-up.
- Inform customers that progress updates will be provided within 24 hours when the issue cannot be resolved immediately.
- Escalate unresolved or special cases to the relevant internal team in a timely manner.
- Maintain a polite, patient, and professional communication style at all times.
Performance Requirements:
- Response time: reply within 10 minutes during working hours.
- Accuracy requirement: maintain over 95% reply accuracy.
- Ensure all pending issues are properly registered and followed up.
- Provide clear and consistent customer communication.
Qualifications:
- Senior High School graduate or above.
- Good written English communication skills.
- Experience in customer service, email support, chat support, or APP support is preferred.
- Able to work independently during night shift hours.
- Detail-oriented and able to follow standard reply guidelines.
- Able to record customer issues clearly and accurately in tracking sheets.
- Patient, responsible, and service-oriented.
- Basic understanding of APP-related customer support is an advantage.
Working Schedule:
- Working time: 10:00 PM to 7:00 AM
- Work arrangement: 4 hours work + 1 hour break + 4 hours work
- Workdays: 5 days per week
- Fixed rest days: Tuesday and Thursday
- Your Role: Handle patient calls, emails & appointment confirmations Assist with referrals, pre-approvals & follow-ups Manage patient records & ensure HIPAA compliance Generate & send medical reports Qualifications: Open to HS grads, college students...
- ~ Handle patient calls, emails & appointment confirmations ~ Assist with referrals, pre-approvals & follow-ups ~ Manage patient records & ensure HIPAA compliance ~ Generate & send medical reports Qualifications: ~At least high school graduate, college undergraduate...
- ...Join Us? Be the frontline hero of our customer experience! If you love helping people, solving... .... Work-Life Balance Enjoy day shifts and fixed weekends off for a healthy work... ...Recognition Awards • Community Service Programs • Training Programs • Leadership...
- ...communication skills Responsibilities Handle inbound and outbound customer calls, emails, and chat inquiries promptly and professionally. Provide accurate information about products, services, pricing, and company policies. Process customer orders, returns, and...
- Respond to patient inquiries via phone and email, and confirm appointments Support referral processing, pre-authorizations, and follow-ups Maintain patient files while upholding HIPAA regulations Prepare and distribute medical reports Qualifications: High ...
- ...Specialist is responsible for verifying customer information, ensuring compliance with KYC... ...Qualifications: Experience in Customer Service or KYC/AML role preferred Strong attention... ...management systems 8-hour rotational shift Full-time | Permanent Position...
- Manage patient communications, including calls, emails, and appointment confirmations Support referral processing, pre-authorization requests, and follow-up activities Maintain and update patient records while ensuring HIPAA compliance Prepare, produce, and distribute...
- ...Why Join Us? Be part of a team that delivers best-in-class customer service and ensures smooth mortgage servicing! If you’re detail-oriented... ...expanding organization. Work-Life Balance Enjoy day shifts and fixed weekends off for a healthy work-life harmony....
- ...Promptly and professionally handle customer inquiries via phone, email, and chat. Provide clear and accurate information on products, services, policies, and procedures. Efficiently resolve customer complaints and escalate issues when necessary. Process orders...
- ...Fresh Graduate with more than 1 years of experience in International voice account Responsibilities Respond promptly to customer inquiries via phone, email, chat, or in person. Resolve customer complaints in a professional, efficient manner. Provide...
- ...experience Responsibilities Deliver timely responses to customer queries through various channels including phone, email, live... ...the system. Adhere to established communication protocols, service standards, and internal policies. Direct more complex or unresolved...
- ...We are hiring a Customer Care Representative to manage inbound support via phone, email, and chat. This role focuses on clarifying product information... ..., and order updates. Explain company policies, service offerings, and account options clearly to clients. Analyze...
- ...Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions Maintain detailed records of customer...
- ...We are hiring friendly, professional Call Center Agents to join our team. As the voice of our company, you'll assist customers with their questions, explain our products, and help resolve any issues. What you'll do: Answer calls with a friendly, professional attitude...
- ...As a Patient Care Coordination CSR , you will serve as the primary point of contact for patients, providing support... ...patients receive accurate information, timely coordination of services, and compassionate customer care. You will handle patient inquiries, schedule...
- ...Maintain confidentiality and adhere to HIPAA and company security standards. Log interactions clearly and accurately in the customer management system. Achieve performance metrics such as call quality, first-call resolution, handle time, and customer satisfaction...
- ...Job Overview We are looking for enthusiastic and customer-focused Customer Care Professionals to join our growing team in Taguig City... ...Willing to work onsite in BGC, Taguig City Amenable to shifting schedules , including weekends and holidays Why Join Us...
- ...are seeking a compassionate, detail-oriented Healthcare Customer Service Representative (CSR) to join our team. The CSR will be responsible for... ...skills. Other Requirements: ~ Ability to work flexible shifts, including weekends or holidays if required....
- ...Customer Service Representative (CSR) – Job Description Position Summary: A Customer Service Representative assists customers by answering inquiries... ...BPO experience. Willing to work on-site or in shifting schedules. Good communication skills (some jobs require...
- MASS HIRING – HEALTHCARE ACCOUNT | 1 DAY HIRING PROCESS Location: McKinley Hill, Taguig Salary Package: RCM Experience – Minimum 25,000 (Negotiable up to 33,000) PCC / Non-RCM Experience – 18,000 to 23,000 Additional Benefits: Free shuttle once onboard ...
- A Healthcare Customer Service Representative (CSR) facilitates communication between patients and healthcare providers, handling inquiries, scheduling appointments, managing billing information, and verifying insurance benefits via phone, email, or chat.
- ...are friendly, care about helping people, and truly want to make customers feel valued. In this role, you'll answer incoming calls,... ...possible Help customers update their accounts or manage their services Keep clear, complete records after every conversation...
- ...Job Summary The Customer Service Representative (CSR) provides timely and professional support to players by resolving in-game issues, account concerns... ..., player-focused environment · Willingness to work on shifting schedules, weekends, or holidays if required Skills...
- ...CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call... ...any Accenture offsite onsite Amenable to work on shifting scheduled and during holidays if needed Customer...
- ...Job Title: Customer Service Representative (CSR) – Healthcare Account Location: McKinley Hill | Market! Market! Employment Type: Full-Time... ...on-site in McKinley Hill / Market! Market! Amenable to shifting schedules Compensation & Benefits: ~ Up to 28K salary...
- ...Provide exceptional customer service via phone, email, and chat. Resolve customer inquiries and... ...graduates With at least 6 months of CSR Experience (Healthcare experience would... ...managing phone calls Willingness to work a shifting schedule is required Candidates must...
- ...CSR (AU/ US AND UK Account): (Manila and Pampanga site) Job Description Provide exceptional customer service through various communication channels. Assist customers in resolving... ...environment. Able to work either AM/Mid/GY Shift and 100% onsite work arrangement...
- ...ability to be able to address/solve basic client concerns/requests by phone and e-mail. Qualifications: Graduate of any course with CSR experience Knowledgeable with MS Office applications and use of technical/communication equipment Must be willing to work on-...
- ...Description: We are currently hiring Customer Service Representatives to handle customer support for... ...and Hotel Reservation accounts. The CSR will be responsible for assisting customers... ...to work on-site • Amenable to shifting schedules, weekends, and holidays...
- ...The organization offers products and services aimed at promoting safer roads by... ...motor vehicles. Position: Spanish Customer Service Representative Industry: Automotive Safety Technology... ...SHS graduate Amenable to work in shifting schedule Preferably with work...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative (CSR) -Night Shift. Be the first to apply!
