Customer Service Representative (CSR Healthcare)
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Requirements - College Graduate or College Undergraduate
- with at least 6 months of experience
Responsibilities
- Deliver timely responses to customer queries through various channels including phone, email, live chat, and social media.
- Address customer concerns with empathy and professionalism, working toward effective resolution.
- Accurately handle customer requests such as processing orders, forms, applications, and other related tasks.
- Document customer interactions, transactions, feedback, and concerns in the system.
- Adhere to established communication protocols, service standards, and internal policies.
- Direct more complex or unresolved issues to the appropriate team or department for further handling.
- Ensure the information provided to customers is correct, complete, and supported by the appropriate tools and systems.
- Understand and evaluate customer needs to provide tailored support and ensure a positive experience.
Vacancy posted a month ago
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