Spanish CSR
Full-time
Synlink Recruitment Outsourcing Co. Inc.
• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions
- At least 2nd year in college or Associate Degree
-Completed at least 2 years in college with no back subjects
- 6 months BPO experience
- 1 year experience as a Spanish CSR
- Willing to work onsite in BGC
-must be able to attend full duration of required training period
-ability to work additional hours as needed
-must work on-site at the location posted
-flexible with work schedule and arrangement
Vacancy posted 5 days ago
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