Customer Service Representative
Full-time
Career Professionals, Inc.
handles customer inquiries via phone, email, or chat, providing solutions, resolving complaints, processing requests, and maintaining high satisfaction by actively listening, communicating empathetically, documenting interactions accurately, and adhering to company/client guidelines, often while working in shifts and using multiple computer applications.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries (inbound/outbound) via calls, email, or chat, focusing on first-call resolution.
- Problem-Solving: Diagnose issues, provide accurate information, and offer solutions or process orders, forms, and requests.
- Communication: Maintain a positive, empathetic, and professional attitude, ensuring clear and concise communication.
- Data Management: Handle sensitive customer data securely and document all interactions and transactions in databases.
- Process Adherence: Follow company policies, procedures, and client guidelines, utilizing central databases for information.
- Performance: Meet schedule adherence, productivity goals, and service level agreements (SLAs).
Key Skills & Requirements:
- Communication: Excellent verbal and written skills, active listening.
- Technical: Proficiency with computer systems, software, and CRM tools.
- Soft Skills: Patience, empathy, problem-solving, adaptability, attention to detail, and strong customer service orientation.
- Flexibility: Ability to work in rotational shifts
Vacancy posted 24 days ago
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