Client Success Officer
TGT Global
GREAT RELATIONSHIPS, LASTING BUSINESS SUCCESS!
Engage the clients and help their businesses grow!
Awesome perks await in #WeAreTGT: EASTWOOD!
Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
Vibrant City Location: Work in Eastwood (Night Shift!)
The Ideal Candidate Profile
2–4 years of experience in Customer Success, Client Services, Account Management, or a related role.
Strong communication, relationship-building, and organizational skills.
Experience coordinating client meetings, business reviews, and customer engagement initiatives.
Proficiency in Microsoft 365; experience with CRM platforms is a plus.
Strong attention to detail with the ability to manage multiple priorities independently.
Ability to collaborate effectively with clients and internal teams.
A proactive and customer-focused approach, with the ability to identify opportunities to improve client experience and retention.
Willingness to work a Philippines-based night shift aligned with North American business hours.
Your Impact Starts Here
Build and maintain strong client relationships through regular communication, proactive engagement, and relationship-building activities.
Lead client engagement initiatives and support Quarterly Business Reviews (QBRs) .
Identify opportunities, address potential risks, and help drive client retention.
Gather and analyze client feedback, turning insights into actionable improvements.
Support referral programs, webinars, and other customer advocacy initiatives.
Work closely with Sales, Operations, Recruitment, Marketing, and other internal teams to deliver value and a positive client experience.
Monitor client needs and follow through on action items to ensure concerns and opportunities are addressed promptly.
ABOUT US @ TGT GLOBAL
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
Make the most of our recruitment. Apply today!
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