Client Onboarding Integration Specialist - Hybrid Work Arrangement
Full-time
Cisive Philippines Inc.
About the role
The Client Onboarding Integration Specialist will support the design, implementation, and maintenance of customer integrations with leading Applicant Tracking Systems (ATS) and Human Resource Information Systems (HRIS). This position will work closely with technical and onboarding teams and clients to execute database operations, create documentation, develop testing procedures, and provide technical troubleshooting support.
Key responsibilities
- Create, maintain, and execute MS SQL Server database scripts for customer integration setup, configuration, and data management
- Develop and maintain comprehensive technical documentation for internal and client-facing processes related to ATS and HRIS integration setup and configuration
- Design, build, and maintain Postman API test scripts and collections for validating integration functionality and troubleshooting connectivity issues
- Provide first and second-line technical support to customers experiencing integration issues, including investigating root causes and coordinating resolutions
- Review and validate client ATS configuration, mapping, and setup within various ATS platforms (Workday, Oracle Recruiting Cloud, iCims, and others)
- Analyze internal system logs including SQL Server, Azure Application Insights, and Logic App execution logs to diagnose integration failures
- Collaborate with customers to gather requirements, troubleshoot issues, and validate successful integration implementation
- Participate in knowledge transfer sessions and continuous learning related to ATS/HRIS platforms and integration best practices
- Provide integration product roadmap feedback to continually improve integration capabilities and customer experience
About you
- 3+ years of experience in a technical support, integration analyst, or database analyst role
- Demonstrated experience with MS SQL Server (writing queries, creating scripts, basic database operations)
- Experience with data mapping and ETL (Extract, Transform, Load) concepts
- Experience with API testing tools (Postman) and understanding of REST API concepts
- Strong troubleshooting methodology and experience analyzing system logs to diagnose technical issues
- Experience with at least one major ATS/HRIS platform (Workday, Oracle Recruiting Cloud, iCims, Taleo, SuccessFactors, or similar)
- Understanding of authentication protocols (OAuth, API keys, basic auth) and security best practices
- Experience writing technical documentation for internal and/or customer-facing audiences
- Strong attention to detail and ability to manage multiple priorities
- Excellent communication skills, both written and verbal
About us
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Vacancy posted 22 hours ago
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