Content Moderator

Content Moderator

Job Highlights

• laptop to be provided 

Role Summary

1

Responsibilities

Content & Platform Operations

• Review and Classify: Evaluate, label, and annotate multilingual text, images, and videos based on defined client policies and community guidelines.
• Data Training Quality: Ensure high consistency and accuracy in data labeling to support the training and optimization of machine learning datasets.
• Trend Analysis: Identify and report recurring patterns or anomalies across content workflows to improve operational efficiency.
• Escalation Management: Proactively flag and escalate urgent compliance, delivery, or quality issues following established protocols.

Performance & Productivity Management

• Meet Core Metrics: Consistently achieve operational targets, including Turnaround Time (TAT), Average Handling Time (AHT), and occupancy metrics.
• Time Management: Balance multiple tasks effectively in a high-volume, accuracy-critical production environment.
• Schedule Flexibility: Adapt to shifting operational requirements, rotating schedules, and cyclical workloads.

Communication & Collaboration

• Stakeholder Alignment: Collaborate productively with internal teams and external stakeholders to maintain alignment on policy updates.
• Empathetic Advocacy: Advocate for a safe user community while maintaining a strong customer service orientation.

Qualifications

Technical & Operational Proficiency

• Digital Literacy: Confident using internet-based tools, web environments, and search engines (e.g., Google, Bing).
• Social Media Familiarity: Practical, working knowledge of major platforms such as Instagram and Facebook.
• Office Applications: Day-to-day proficiency in Microsoft Office applications (Word, Excel, Outlook).

Linguistic & Communication Capabilities

• Language Proficiency: Minimum Rosetta Stone score of B2 (or equivalent CEFR level) in the required language.
• Communication Skills: Strong written and verbal communication skills (Level 2), with the ability to clearly articulate findings and rationales.

Cognitive & Analytical Abilities

• Analytical Thinking: Level 3 proficiency in processing complex data and structured/semi-structured problem-solving.
• Attention to Detail: Exceptional precision and focus when handling repetitive, high-volume tasks.
• Decision Making: Sound judgment paired with strong regional cultural and contextual

Behavioral Competencies

• Adaptability: Comfort with continuous change, evolving guidelines, and fluid workflows.
• Customer & Team Focus: Strong customer service orientation (Level 3) and an innate capability for collaborative teamwork (Level 3).
• Result-Oriented: Highly motivated by goals, metrics, and data integrity.