Pure Chat and Email | Healthcare Assistance Representative | Open for HS Grad
Full-time
Caldwell Communications Consultancy Philippines
Customer Service Representative – Healthcare
Metro Manila | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.
Responsibilities:
Respond to patient and client inquiries via phone, chat, or email
Provide guidance on healthcare services, claims, and coverage
Assist with form submissions and claim processing
Document all interactions accurately
Escalate complex issues to supervisors when necessary
Maintain service quality and satisfaction metrics
Schedule & Training:
Shifting schedules including nights and weekends
Paid training on healthcare systems and company processes
Requirements:
At least High School or Senior High School graduate
Strong English communication
Customer-oriented with attention to detail
Basic computer skills and multitasking ability
Onsite availability in Metro Manila
Why Join Us
Competitive pay and incentives
Exposure to healthcare accounts and industry knowledge
Collaborative environment with growth opportunities
Apply Now
Join Caldwell to provide exceptional healthcare support while building a rewarding BPO career.
Vacancy posted 6 days ago
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