Banking and Financial Services Customer Service Representative
18000 PhpFull-time
Metacom Careers
We are looking for motivated and customer-focused individuals to join our Banking and Financial Services (BFSI) account as Banking and Financial Services Customer Service Representative. In this role, you will assist customers with their banking and financial service inquiries, provide accurate information, and help resolve concerns while delivering excellent customer service.
This is a great opportunity for applicants who want to start or develop their careers in the BPO industry, as prior call center experience is not required .
Key Responsibilities
- Handle customer inquiries related to banking and financial services through the assigned communication channel.
- Provide accurate information regarding account-related concerns, transactions, and available services.
- Assist customers with basic account concerns and service requests.
- Resolve customer issues professionally and escalate complex concerns to the appropriate department when necessary.
- Protect confidential customer information and follow data privacy and security guidelines.
- Maintain professionalism, accuracy, and a positive customer service experience.
- Meet the account's quality standards, productivity targets, and other performance expectations.
Qualifications and Requirements
- Must be a High School Graduate or Senior High School Graduate.
- No prior call center or BPO experience required.
- Must have at least B2-level English proficiency or strong English communication skills.
- Must possess good listening, comprehension, and problem-solving skills.
- Must be willing to work onsite in Makati City.
- Must be comfortable working with computers and learning new systems.
- Must be willing to follow company policies, schedules, and account procedures.
- Must demonstrate professionalism, patience, and a customer-oriented attitude.
Salary and Benefits
- ₱18,000 monthly salary package
- ₱10,000 sign-on bonus , subject to applicable company terms and conditions
- No call center experience required
- Opportunity to gain experience in the banking and financial services industry
- Opportunity for career growth and professional development
Work Location and Schedule
Reporting Address:
3rd Floor, Alphaland Southgate Tower
2258 Chino Roces Avenue, Makati City, Metro Manila
Work Setup: Onsite
Why Apply?
Start your BPO career with a Banking and Financial Services account even if you do not have previous call center experience. If you have good English communication skills, a willingness to learn, and a passion for helping customers, this opportunity may be right for you.
Interested applicants are encouraged to apply! Prepare your updated resume and be ready for the initial screening and interview process.
Vacancy posted 22 days ago
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