Banking and Financial Services Customer Service Representative
18000 PhpFull-time
Metacom Careers
We are looking for motivated and customer-focused individuals to join our Banking and Financial Services (BFSI) account as Banking and Financial Services Customer Service Representative. In this role, you will assist customers with their banking and financial service inquiries, provide accurate information, and help resolve concerns while delivering excellent customer service.
This is a great opportunity for applicants who want to start or develop their careers in the BPO industry, as prior call center experience is not required .
Key Responsibilities
- Handle customer inquiries related to banking and financial services through the assigned communication channel.
- Provide accurate information regarding account-related concerns, transactions, and available services.
- Assist customers with basic account concerns and service requests.
- Resolve customer issues professionally and escalate complex concerns to the appropriate department when necessary.
- Protect confidential customer information and follow data privacy and security guidelines.
- Maintain professionalism, accuracy, and a positive customer service experience.
- Meet the account's quality standards, productivity targets, and other performance expectations.
Qualifications and Requirements
- Must be a High School Graduate or Senior High School Graduate.
- No prior call center or BPO experience required.
- Must have at least B2-level English proficiency or strong English communication skills.
- Must possess good listening, comprehension, and problem-solving skills.
- Must be willing to work onsite in Makati City.
- Must be comfortable working with computers and learning new systems.
- Must be willing to follow company policies, schedules, and account procedures.
- Must demonstrate professionalism, patience, and a customer-oriented attitude.
Salary and Benefits
- ₱18,000 monthly salary package
- ₱10,000 sign-on bonus , subject to applicable company terms and conditions
- No call center experience required
- Opportunity to gain experience in the banking and financial services industry
- Opportunity for career growth and professional development
Work Location and Schedule
Reporting Address:
3rd Floor, Alphaland Southgate Tower
2258 Chino Roces Avenue, Makati City, Metro Manila
Work Setup: Onsite
Why Apply?
Start your BPO career with a Banking and Financial Services account even if you do not have previous call center experience. If you have good English communication skills, a willingness to learn, and a passion for helping customers, this opportunity may be right for you.
Interested applicants are encouraged to apply! Prepare your updated resume and be ready for the initial screening and interview process.
Vacancy posted 15 hours ago
Similar jobs that could be interesting for youBased on the Banking and Financial Services Customer Service Representative in Makati vacancy
- • Handles customer inquiries related to everyday banking services such as account balances, transactions, and basic account maintenance. • Assists clients with consumer lending concerns including loan applications, payment schedules, and account status updates. • Ensures...
- • Handle customer inquiries related to banking and financial products and services. • Assist clients with account concerns, transactions, and basic issue resolution. • Provide accurate information while ensuring excellent customer service and data confidentiality.
- ...General Description Develop and implement the treasury sales strategy aligned with the bank’s overall treasury and profitability goals Lead and manage the sales team covering corporate, institutional, and retail clients Job Specifications Minimum Educational...
- ...Description Assist customers with inquiries related to healthcare and financial products. Provide accurate information and support to resolve customer issues... .... Stay updated with product knowledge and service processes to provide reliable assistance. Requirements...
- ...Description Provide exceptional customer service and support to clients in the healthcare and financial sectors. Resolve customer inquiries and issues efficiently, ensuring a high level of satisfaction. Maintain accurate records of customer interactions and transactions...
- ...Description Provide excellent customer service by addressing inquiries and resolving issues. Assist customers in understanding healthcare and financial products and services. Process customer orders and manage account information accurately. Maintain detailed...
- ...Description Provide exceptional customer support to clients through various channels, including phone, email, and chat. Assist customers with inquiries related to healthcare and financial services, ensuring accurate information is delivered. Resolve customer complaints...
- ...Job Title: Process Associate / Customer Service Representative (CSR) Reporting to: Team Leader... ...excellent customer service through inbound and outbound calls. You will support... ...and customer complaints related to financial and banking products. Qualifications / Experience...
- ...Description Assist customers with inquiries related to financial accounts Resolve customer issues promptly and professionally Maintain accurate records of customer interactions... ...information on financial products and services Collaborate with other departments to...
- ...Customer Service Representative – Financial Account Role Description Join our Financial Account and deliver exceptional customer service by assisting clients with account inquiries, resolving concerns, and providing accurate information while maintaining compliance...
- ...Description Provide exceptional customer service by responding to inquiries and resolving issues related to banking products and services. Assist customers with account... ...products and services to meet customers' financial needs. Maintain accurate records of customer...
- ...ambitious, proactive, self-motivated and target driven Outbound Sales... ...secondary or primary income via the financial market through our technology solutions... ...Contacting potential or existing customers to inform them about a product or service Hunt for business opportunities...
- ...in EDSA traffic, so we’ll keep it moving and get straight to the point. With over 8... ...transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides... ...resolution. Deliver outstanding service to our high-value customers by providing...
- ...Handle customer inquiries, requests, and complaints across assigned channels. Deliver excellent service aligned with company standards of service excellence. Process customer transactions accurately while meeting productivity and quality targets. Resolve concerns...
- ...Description Interact with customers to address inquiries and resolve issues efficiently. Provide product or service information and recommend solutions tailored to customer... ...Job Title: Customer Service Representative Job Function: Customer Service Responsibilities...
- ...Respond to customer inquiries via phone, email, and chat with professionalism and courtesy. Resolve customer issues and complaints effectively while... ...Experience Level: At least 1 year of experience in customer service. Skills and Competencies: Excellent communication...
- ...Provide excellent customer service via phone, email, and live chat. Assist customers with inquiries and resolve issues efficiently. Maintain detailed records of customer interactions and transactions. Collaborate with team members to enhance overall service quality...
- ...Description Provide exceptional customer service and support to clients via phone, email, and chat. Assist customers in troubleshooting issues and resolving inquiries effectively. Maintain accurate records of customer interactions and transactions. Collaborate...
- ...Assist customers with inquiries and provide information about products and services. Handle customer complaints and resolve issues in a timely manner. Process orders, forms, applications, and requests efficiently. Maintain customer records and ensure accurate...
- ...Description Handle customer inquiries and provide assistance via phone, email, or chat. Resolve customer complaints and ensure a high level of customer satisfaction. Maintain accurate records of customer interactions and follow-up on outstanding issues. Collaborate...
- ...Provide exceptional customer service to clients via phone, email, and chat. Assist customers with inquiries, complaints, and product information. Maintain a positive attitude and foster strong customer relationships. Resolve customer issues efficiently and escalate...
- ...Description Provide exceptional customer service by addressing inquiries and resolving issues effectively. Assist customers through various communication channels, including phone, email, and chat. Maintain accurate records of customer interactions and transactions...
- ...Description Assist customers with inquiries and provide information about products and services. Manage customer complaints and resolve issues promptly and effectively. Process orders, forms, applications, and requests accurately. Maintain detailed records...
- ...Description Assist customers with inquiries through phone, email, and chat. Provide accurate information regarding products and services. Resolve customer complaints and issues effectively. Maintain a high level of customer satisfaction. Document interactions...
- ...Assist customers with inquiries and provide accurate information. Handle and resolve customer complaints in a professional manner. Process... ...and update information as necessary. Provide exceptional service while adhering to company guidelines. Requirements...
- The Customer Service Representative (CSR) is responsible for providing timely, accurate, and professional support to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience.
- ...Provide exceptional customer service by addressing customer inquiries and concerns in a professional manner. Assist customers in product selection, account management, and troubleshooting issues. Schedule appointments and manage customer accounts using the company...
- ...Description Provide exceptional customer service and support to clients via phone, email, and chat. Resolve customer inquiries and complaints in a timely and effective manner. Maintain accurate records of customer interactions and transactions. Collaborate...
- ...Description Provide excellent customer service by responding to inquiries and resolving issues. Assist customers with product information and order processing. Maintain accurate and up-to-date customer records in the system. Collaborate with team members to...
- ...Assist customers with inquiries and provide support via phone, email, and chat. Resolve customer issues efficiently while ensuring customer satisfaction... ...transactions. Collaborate with team members to improve service processes. Stay updated on product knowledge and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Banking and Financial Services Customer Service Representative. Be the first to apply!
