Customer Service Representative
Full-time
Gratitude Jobs Ahead HR Inc
Job Responsibilities - Handle customer calls, emails, or chats professionally and efficiently
- Respond to inquiries about accounts, loans, cards, transfers, and other banking services
- Assist customers with account updates, balance inquiries, and transaction details
- Resolve complaints and escalate complex issues when necessary
- Maintain confidentiality and protect customer financial information
- Meet daily performance targets (KPIs) such as call handling time and customer satisfaction scores
- Accurately document customer interactions in the system
- Promote relevant banking products and services when appropriate
Requirements & Qualifications
- HS/SHS in any related field with 1+ year BFSI
- Strong communication and interpersonal skills
- Good computer skills and familiarity with CRM systems
- Ability to multitask and work under pressure
- Attention to detail and strong problem-solving skills
- Willingness to work shifts (including weekends if required)
If interested, kindly send the details below attached with your resume , and we will get you hired ASAP.
Provide these details in the format below:
First Name –
Middle Name –
Last Name –
Email Address –
Phone Number –
Date of Birth –
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Educational Attainment –
BPO Experience –
Vacancy posted 9 days ago
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