Travel and Hospitality Associate
Full-time
Metacom Careers
Job Description: Travel and Hospitality Associate (International Voice Account)
As a Travel and Hospitality Associate , you will serve as the primary point of contact for international customers seeking assistance with their travel plans, bookings, accommodations, and itinerary inquiries. Operating in a fast-paced voice channel, you will deliver exceptional customer service, resolve travel-related issues efficiently, and ensure a seamless and pleasant experience for every traveler.
Key Responsibilities
- Customer Support: Handle incoming international voice calls from customers regarding travel reservations, ticket modifications, cancellations, and general hospitality inquiries.
- Problem Resolution: Navigate multiple systems and booking platforms to troubleshoot and resolve issues promptly and accurately.
- Quality Assurance: Maintain high standards of customer satisfaction by adhering to communication guidelines, empathy, and professional etiquette.
- Process Adherence: Stay up-to-date with travel policies, airline/hotel guidelines, and account-specific procedures to provide accurate information.
Qualifications & Requirements
- BPO Experience: Minimum of 6 months of continuous BPO experience, specifically handling a Travel account .
- Language Proficiency: Good English communication skills with a required CEFR Score of B2 .
- Non-BPO Experience: No prior non-BPO work experience required.
- Education: High School Graduate (old curriculum) or Senior High School Graduate.
- Channel & Function: Experienced in international voice customer service.
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Travel and Hospitality Associate in Taguig vacancy
22000 - 55000 Php
...you someone who has a passion for supporting customers through calls and providing excellent assistance? We are looking for enthusiastic and customer-focused individuals to join our Hospitality and Travel Account team as Hospitality and Travel Representative! In this...- ...Description Assist clients in booking travel arrangements, including flights, hotels, and transportation. Utilize Global Distribution Systems (GDS)... ...Experience Level: 1–3 years of experience in travel and hospitality. Skills and Competencies: Proficiency in GDS...
- ...Travel & Hospitality Specialist (GDS) Location: McKinley West, Taguig City Work Setup: Onsite Schedule: Shifting Schedule... ...related inquiries, reservations, ticketing, itinerary changes, and other travel support services using Global Distribution Systems...
- ...Travel & Hospitality Account – Customer Service Representative Position: Customer Service Representative Account: Travel & Hospitality... ...Curriculum) Job Overview We are looking for customer-focused and English-proficient individuals to join our Travel &...
- ...Description Assist clients in planning their travel itineraries and bookings. Provide information on travel destinations and travel... ...s degree in a relevant field such as Travel Management or Hospitality. Experience Level: 1–3 years of experience in a related...
- ...Description Assist clients in planning and booking travel arrangements. Provide expert advice on destinations, travel regulations,... ...Requirements Educational Qualifications: Diploma in Hospitality, Travel, or related field Experience Level: 5–8 years...
- ...Description Assist clients in planning and booking travel arrangements including flights, accommodations, and itineraries. Provide... ...Requirements Educational Qualifications: Bachelor’s degree in Hospitality, Travel, or a related field. Experience Level: 5–8...
- ...Description Assist clients in planning and booking travel itineraries. Provide accurate information about destinations, accommodations... ...Educational Qualifications: Bachelor’s degree in Hospitality, Tourism, or a related field Experience Level: 3–5 years...
- ...Description Assist clients in planning their travel itineraries, including flights, accommodations, and activities. Provide exceptional customer service... ...Qualifications: Diploma in Travel and Tourism, Hospitality, or a related field. Experience Level: 3-5 years...
- ...Description Provide exceptional customer service by responding to travel inquiries and resolving issues. Assist clients in the planning and... ...diploma or equivalent; further education in travel or hospitality is a plus. Experience Level: 3-5 years of customer...
- ...Description Assist clients in planning and booking travel itineraries including flights, accommodations, and activities. Provide expert advice on destinations, travel regulations, and options based on clients' preferences. Manage travel logistics and resolve...
- ...exceptional customer service to clients booking travel arrangements. Assist customers with... ...regarding travel packages, pricing, and itinerary changes. Resolve issues related... ...Qualifications: Bachelor’s degree in Hospitality, Business Administration, or a related field...
- ...Description Assist customers in planning and booking travel itineraries. Provide exceptional customer service by addressing inquiries... ...Educational Qualifications: Bachelor’s degree in Hospitality, Business, or a related field. Experience Level: 3-5 years...
- ...Description Assist customers with travel bookings, including flights, accommodations, and itineraries. Provide exceptional customer service and support... ...Educational Qualifications: Bachelor’s degree in Hospitality, Business, or a related field. Experience Level...
- ...Description Assist clients in planning and booking travel arrangements including flights, hotels, and activities. Provide expert advice on destinations, cultures, and accommodations to enhance client experiences. Handle customer inquiries and troubleshoot travel...
- ...Intelligent Internet Platform . We connect People , Places and Things anywhere, managing Internet Performance better than anyone... ...business is someone keeping the wheels turning, that's you. As Travel and Expense Coordinator, you'll take ownership of travel...
- The Finance Associate is responsible for reporting to the accounts payable team lead for processing invoices and verification of invoices. Duties And Responsibilities Responsible for processing all purchases (supplier invoices) and refunds (credit notes). Analyzing...
- ...Description Assist clients in planning and booking travel arrangements, including flights, hotels, and activities. Provide expert... ...: High School Diploma or equivalent; Bachelor's degree in Hospitality or Travel Management preferred. Experience Level: 5-8 years...
- ...Description Assist customers with booking travel arrangements including flights, hotels, and car rentals. Provide detailed information about travel destinations, itineraries, and travel packages. Resolve customer inquiries and issues effectively and in a timely...
- ...Description Assist clients in planning and booking travel itineraries, including flights, accommodations, and transportation. Provide... ...Educational Qualifications: Bachelor’s degree in Tourism, Hospitality, or a related field. Experience Level: 5–8 years of...
- ● Greet and assist customers in a friendly and professional manner ● Provide product knowledge, recommendations, and solutions to meet customer needs. ● Achieve sales targets and contribute to store goals. ● Handle customer inquiries, complaints, and transactions efficiently...
- ...Are you passionate about healthcare sales and building strong client relationships? If... ...‑focused solutions. As a Professional Hospital Representative, you will drive revenue by... ...tools and sales systems. Willingness to travel ; valid driver’s license required....
- ...Description Assist customers with travel inquiries and bookings. Provide knowledgeable recommendations for travel destinations and itineraries. Resolve customer issues related to travel arrangements and accommodations. Maintain up-to-date knowledge of travel...
- ...Description Assist clients in planning and booking travel arrangements including flights, accommodations, and activities. Provide exceptional customer service by addressing inquiries and resolving issues promptly. Maintain knowledge of various travel destinations...
- ...Description Assist clients with travel planning including flights, accommodations, and activities. Provide exceptional customer service throughout the travel process. Resolve any issues or complaints that arise during the client’s travel. Maintain up-to-date...
- ...Description Assist clients in planning and booking travel arrangements including flights, hotels, and car rentals. Provide expert... ...Requirements Educational Qualifications: Bachelor’s degree in Hospitality, Travel, or a related field. Experience Level: 1-3...
- ...IQVIA seeks an experienced Senior Concierge Corporate Travel Associate to manage complex global travel arrangements and deliver premium itinerary planning for corporate clients. The role involves coordinating flights, accommodations, and ground transportation while providing...
- ...About the Role Join IQVIA’s global Concierge Travel Services (ICTS) team, delivering a high-touch, “VIP” service for corporate travel and events. This role is responsible for managing complex global travel arrangements, designing seamless itineraries, and acting as...
- ...Description Provide expert travel advice to clients based on their preferences and requirements. Plan, organize, and execute travel itineraries, ensuring all components are in place. Manage and maintain travel bookings from start to finish, including flights,...
- ...Are you passionate about driving sales growth and building strong customer relationships in the healthcare industry? If so, this opportunity... ...and help shape the future of healthcare! As a Sales Manager – Hospital Care Division at B. Braun, you will lead and manage the national...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Travel and Hospitality Associate. Be the first to apply!
