Senior Concierge Corporate Travel Associate
QuintilesIMS
IQVIA seeks an experienced Senior Concierge Corporate Travel Associate to manage complex global travel arrangements and deliver premium itinerary planning for corporate clients. The role involves coordinating flights, accommodations, and ground transportation while providing VIP-level service across multiple communication channels and time zones.
Responsibilities
- Coordinate complex global travel arrangements including flights, accommodations, and ground transportation
- Design end-to-end itineraries incorporating dining, experiences, and activities tailored to traveller preferences
- Provide premium support across multiple channels (chat, phone, email, video, SMS) with adherence to SLA standards
- Manage travel disruptions including rebooking, cancellations, and emergencies with real-time support
- Build relationships with clients and internal stakeholders while identifying opportunities to cross-sell ICTS services
Requirements
- Minimum 5 years' experience in corporate Travel Management Company (TMC) environment
- Strong proficiency in GDS platforms (Sabre and/or Amadeus) with ticketing and PNR management expertise
- In-depth knowledge of complex itineraries, global airfares, and fare construction
- Proven experience in global servicing across multiple regions and time zones
- Advanced English proficiency (written and verbal); additional languages advantageous
- Demonstrated ability to manage travel disruptions calmly and handle multiple priorities simultaneously
- Experience delivering VIP or high-touch concierge services
Vacancy posted a month ago
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