Business Analyst
Hunter's Hub Incorporated
1. Requirements Gathering & Analysis
- Collaborate with the PO to elicit, document, and validate business requirements from stakeholders.
- Translate high-level business needs into detailed functional and non-functional requirements.
- Conduct gap analysis between current state and desired future state of the customer platform.
2. Documentation & User Stories
- Prepare user stories, acceptance criteria, and process flows in alignment with Agile methodology.
- Maintain and update the product backlog in coordination with the PO.
- Create supporting artifacts such as business requirement documents (BRD), use cases, and wireframes.
3. Stakeholder Communication
- Act as a liaison between business units, development teams, and the PO.
- Facilitate workshops, requirement review sessions, and sprint planning meetings.
- Ensure stakeholder expectations are managed and aligned with product goals.
4. Data Analysis & Insights
- Analyze customer data and platform usage to identify trends and improvement opportunities.
- Support PO in defining KPIs and success metrics for platform enhancements.
5. Testing & Validation
- Assist in UAT (User Acceptance Testing) by preparing test scenarios and validating deliverables against requirements.
- Document defects and coordinate resolution with development teams.
6. Continuous Improvement
- Recommend process improvements and automation opportunities for the customer platform.
- Monitor post-release performance and gather feedback for future iterations.
Job Requirements
- Bachelor’s Degree in Computer Science, Information Technology, or a related field (Non-Negotiable)
- At least 5 years of professional experience as a Mid- to Senior-level Business Analyst, specifically in a Business Analyst role (excluding other related positions). (Non-
Negotiable)
- Proven experience working in Agile/Scrum development environments (Non-Negotiable)
- Industry: eCommerce, Fintech, Insurtech (Non-Negotiable)
- Experience in a similar industry or with similar systems, such as e-commerce or insurance servicing. (Non-Negotiable)
- For the e-commerce side, experience with customer portal projects or websites. (Non-Negotiable)
- Experience with customer platforms is required. (Non-Negotiable)
- Had BA experience writing and gathering requirements for customer platforms like websites and apps or Martech (Non-Negotiable)
- Skilled in writing clear user stories and maintaining comprehensive project documentation (Non-Negotiable)
- Experienced in stakeholder communication and cross-functional collaboration (Non-Negotiable)
- Proficient in documentation, reporting, and process improvement (Non-Negotiable)
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