UX/UI

A. Company Profile

Philippine-based Information Technology (IT) company engaged in the research, development, design, implementation, maintenance, enhancement, and support of innovative software and digital technology solutions. The Company specializes in the development and export of cloud-based software applications, Software-as-a-Service (SaaS) platforms, managed IT services, AI- enabled business solutions, and related technology services for clients in both domestic and international markets.

The Company mission is to provide customer service software (Saas) to clients all over the world, develop innovative, secure, and scalable software solutions that enable businesses to improve operational efficiency, and achieve sustainable growth through digital transformation.

The Company vision is to be a trusted global provider of innovative software development and Information Technology services, delivering world-class cloud-based and AI-enabled solutions that empower businesses across industries.

B. Purpose of the Role

We are seeking a creative, detail-oriented, and user-focused  UX/UI Designer to join our Philippine team. In this role, you will be responsible for designing intuitive, user-friendly, and visually engaging digital experiences for Pleased's products and platforms.

You will work closely with the Product and Technology teams to translate product requirements, user needs, and business objectives into clear UX/UI flows, wireframes, prototypes, and high-fidelity designs primarily using  Figma .

The role will also support the Marketing team on an ad hoc basis by creating digital marketing creatives, campaign assets, presentations, social media graphics, and other visual materials as required.

The ideal candidate combines strong UX thinking with excellent visual design skills and can work effectively in a fast-paced SaaS environment where priorities may change quickly.

C. Role Overview

UX/UI Design

Create intuitive and engaging user experiences across Pleased's SaaS products, from initial user flows and wireframes through high-fidelity UI designs and prototypes.

Product Design Collaboration

Work closely with Product Managers, Developers, and other stakeholders to understand requirements, identify usability opportunities, and translate concepts into practical and scalable product experiences.

Figma Design & Prototyping

Use Figma to create user flows, wireframes, prototypes, UI designs, reusable components, and design documentation that can be effectively translated into production.

Design Quality & Consistency

Maintain a consistent visual language and user experience across products, screens, and features while contributing to the continuous improvement of design systems and UI patterns.

Marketing Creative Support

Provide ad hoc creative design support to Marketing by developing digital assets, campaign materials, presentations, social media creatives, and other branded visual content.

D. Key Responsibilities

1. UX/UI Design

1.1. Design intuitive, user-centered interfaces and experiences for Pleased's SaaS products and digital platforms.

1.2. Translate product requirements, user needs, business objectives, and technical considerations into clear UX/UI solutions.

1.3. Develop user flows, information architecture, wireframes, prototypes, and high-fidelity UI designs using Figma.

1.4. Design end-to-end user journeys and ensure that interactions are logical, intuitive, and consistent.

1.5. Identify usability issues and recommend design improvements that enhance user experience, accessibility, and product adoption.

1.6. Create responsive designs and consider different screen sizes, states, interactions, and edge cases.

2. Product & Cross-Functional Collaboration

2.1. Collaborate closely with Product Managers and stakeholders to understand product requirements, priorities, and business objectives.

2.2. Work with developers to ensure designs are technically feasible and accurately implemented.

2.3. Participate in product discussions, sprint planning, reviews, and other relevant meetings to provide UX/UI expertise.

2.4. Communicate design decisions clearly and incorporate constructive feedback from Product, Technology, Marketing, and other stakeholders.

2.5. Work within a fast-paced product development environment and manage multiple design requests and priorities effectively.

3. Figma & Design Systems

3.1. Maintain organized and production-ready Figma files, including components, variants, styles, layouts, and prototypes.

3.2. Develop and maintain reusable UI components and design patterns to improve design consistency and development efficiency.

3.3. Contribute to the development and continuous improvement of Pleased's design system and visual standards.

3.4. Prepare design specifications, annotations, and supporting documentation required for development handoff.

3.5. Review implemented designs and collaborate with developers to identify and resolve visual or UX inconsistencies.

4. User Experience & Continuous Improvement

4.1. Apply UX principles, usability best practices, and user-centered design methodologies to product development.

4.2. Analyze user feedback, product requirements, and available product insights to identify opportunities for improvement.

4.3. Conduct or support usability testing, design validation, and feedback sessions where appropriate.

4.4. Iterate designs based on stakeholder feedback, user insights, technical constraints, and business requirements.

4.5. Stay updated on emerging UX/UI trends, SaaS design patterns, design tools, and industry best practices.

5. Marketing Creative Support

5.1. Provide ad hoc design support to the Marketing team for campaigns, product promotions, events, presentations, social media, and other marketing initiatives.

5.2. Create visually engaging digital creatives while ensuring alignment with Pleased's brand identity and visual standards.

5.3. Adapt existing designs and brand assets into different formats and channels as required.

5.4. Support the creation of presentation decks, product visuals, promotional graphics, banners, and other communication materials.

5.5. Balance marketing design requests with core product design responsibilities and agreed priorities.

6. Design Quality & Documentation

6.1. Maintain high standards of visual quality, usability, consistency, and attention to detail across all design deliverables.

6.2. Keep design files structured, organized, accessible, and easy for other team members to understand and use.

6.3. Ensure designs follow established brand, product, accessibility, and design-system guidelines.

6.4. Maintain clear documentation of design decisions, user flows, components, and relevant design specifications.

E. QUALIFICATIONS

• BS in Graphic Design, Multimedia Arts, Interaction Design, User Experience Design, Digital Design, Information Technology or related field.

• Minimum of 2–3 years of relevant experience in UX/UI design, product design, digital design, or a similar role.

• Strong hands-on experience using Figma for UX/UI design, wireframing, prototyping, and design collaboration.

• Proven experience creating user flows, wireframes, high-fidelity UI designs, and interactive prototypes.

• Strong understanding of UX principles, usability, information architecture, interaction design, and visual design.

• Experience designing web-based or SaaS products is an advantage.

• Experience working closely with Product Managers and Developers is an advantage.

• Experience creating digital marketing creatives, social media assets, presentations, or other marketing materials is an advantage.

• Strong portfolio demonstrating UX/UI design thinking, process, and final design execution.

• Strong visual design and attention to detail.

• Perfect English communication.

• Strong organizational and time-management skills with the ability to manage multiple priorities.

• Commercially-oriented, logical, creative, proactive, and solutions-oriented.

• Startup company experience and fast-paced environment.

F. COMPETENCIES

UX/UI & Design

• User-Centered Design

• UX Research & Usability

• User Flow & Information Architecture

• Wireframing & Prototyping

• Visual & Interface Design

• Responsive Design

• Design Systems & Components

• Figma Proficiency

Communication & Collaboration

• Communication and presentation

• Cross-functional collaboration

• Stakeholder management

• Design critique and feedback

• Developer collaboration

Execution & Problem Solving

• Product thinking

• Analytical skills and problem solving

• Attention to detail

• Time management

• Prioritization

• Adaptability

• Creative thinking

• Ownership and accountability

Marketing & Brand

• Digital creative design

• Brand consistency

• Marketing visual communication

• Presentation and content design