Operational Risk Officer | UK Banking | /Shared Services

Job title : Information Technology Risk Officer | Operational Risk Management | UK Banking

Work Location: Eton Centris, Quezon City, Philippines
Work Setup: 100% Onsite
Work Shift: Shifting Schedule
Experience: 5–7 yrs.

Job Description :

We are looking for an experienced Information Technology Risk Officer with strong hands-on experience in first-line operational risk management within the BPO or Shared Services industry , supporting a UK Banking/Financial Services account.

The ideal candidate will have experience managing operational risk events, conducting root cause analysis (RCA), performing risk assessments, monitoring controls, and developing remedial action plans. This role requires strong analytical skills, sound judgment, stakeholder management, and a solid understanding of operational and quality processes.

Note: This role focuses on operational risk management. Candidates whose experience is limited to IT risk or cybersecurity risk operations are not suitable .

Key Responsibilities : 

1. Identify, assess, monitor, manage, and report operational risks, including systemic risks and operational risk events, and support the development and execution of remedial action plans.

2. Oversee the consistent implementation of risk controls across multiple lines of business and monitor compliance with contractual requirements, internal policies, and operational standards.

3. Conduct root cause analysis, risk assessments, incident investigations, and control reviews to identify gaps and recommend corrective and preventive actions.

4. Build strong relationships with business stakeholders and delivery leaders, provide guidance on the risk management framework, and support risk-related investigations and crisis-management activities.

5. Support compliance with applicable standards and requirements, including ISO 27001, PCI-DSS, SSAE, and HIPAA, while contributing to continuous improvement and operational efficiency.

Required Skills : 

• First-Line Operational Risk Management

• Root Cause Analysis (RCA) and Corrective Action Planning

• Operational Risk Events and Risk Assessments

• Risk Controls, Compliance Monitoring, and Quality Processes

• Stakeholder Management, Analytical Thinking, and Problem-Solving

Qualifications : 

• College graduate in a relevant discipline.

• At least 5–6 years of relevant experience as a Risk Officer within the BPO or Shared Services industry.

• Strong understanding of risk-management controls and operational risk frameworks.

• Hands-on experience in operations, quality processes, root cause analysis, operational risk events, and risk assessments.

• Excellent influencing, interpersonal, and communication skills.

• Proficiency in Microsoft Excel and PowerPoint.

• Strong analytical skills, sound judgment, and the ability to identify practical solutions when established procedures are unavailable.

• Demonstrated cross-cultural awareness and sensitivity.

• Experience in compliance and security-related activities is preferred.

• Exposure to voice or collections lines of business is an advantage.

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