Trainer - UK Financial Collections
Full-time
Gratitude Inc
JOB TITLE: Trainer – UK Financial Collections
LOCATION: Onsite — Eton Centris, Quezon City
WORK SETUP: 100% Onsite
WORK SHIFT: Shifting schedules, UK time
Role Overview
This role trains new hires and coaches existing agents within a UK Financial Collections account, managing quality metrics and ensuring compliance with financial regulations.
Key Responsibilities
- Train new hires on collections processes and systems
- Coach agents to improve performance
- Manage quality metrics
- Ensure compliance with financial regulations
- Deliver training via virtual and face-to-face instructor-led classes
Qualifications (Non-Negotiable)
- Bachelor's Degree
- 2–4 years' work experience in UK/US/AU collections, banking operations, and training in a call center or shared services environment
- Basic understanding of training methodologies applied to virtual and F2F instructor-led classes
- Excellent communication and feedback/coaching skills
- Stable work history (not a job hopper)
- Must not be a current or former employee of a competing service provider in the account's outsourcing partner network
Key Skills
- Strong knowledge of UK collections domain, regulations, and bucket flows
- Excellent communication and coaching skills for training teams
- Proficiency in MS Office
Recruitment Process
- Initial Interview — HRI (Human Resource Interview)
- L2 Interview — MS Teams
- L3 Interview — MS Teams
Pre-Screening Questions
- How many years of relevant experience do you have in UK/US collections, banking operations, and training in a call center or shared services environment?
- Do you have a basic understanding of training methodologies applied to virtual and F2F instructor-led classes?
- Do you have exposure to UK banking or collections experience in other verticals?
- What is your last drawn salary?
- What is your salary expectation?
- Are you amenable to working onsite in QC with a shifting schedule?
- When are you available to start once hired?
Skills tags to add:
- BPO Call Center
- Bachelor's Degree
- UK Banking Industry
- Coaching Skills
- Training Methodologies
- Collections Domain Knowledge
- MS Office
Vacancy posted 21 hours ago
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