Call Center Representative - CSR
Full-time
Hirelink OPC
Customer Service Representative
Job Summary:
We are looking for a dedicated and customer-focused Call Center Customer Service Representative to join our team. The ideal candidate will handle inbound and/or outbound calls, assist customers with inquiries, resolve issues efficiently, and provide a positive customer experience.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner
- Make outbound calls when necessary (follow-ups, surveys, or sales support)
- Resolve customer complaints and issues effectively while maintaining a calm demeanor
- Provide accurate information about products, services, and company policies
- Document all customer interactions in the system
- Meet performance targets such as call handling time, customer satisfaction, and resolution rates
Vacancy posted 1 day ago
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