Retail Account Agent
Full-time
Caldwell Communications Consultancy Philippines
Retail Account Agent
Cebu City | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Retail Account Agents in Cebu City . We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are hiring Retail Account Agents to manage retail client accounts and assist shoppers with inquiries, purchases, and returns while providing excellent service.
Responsibilities:
- Handle customer inquiries via phone, email, or chat
- Provide product and pricing information
- Assist with orders, returns, and exchanges
- Maintain accurate records of transactions and account activities
- Escalate complex issues to supervisors
- Meet quality, productivity, and customer satisfaction standards
Schedule & Training:
- Shifts may include nights, weekends, and holidays
- Paid training on retail systems and account management processes
Requirements:
- High School or Senior High School graduate (College preferred)
- Strong English communication
- Customer-focused and detail-oriented
- Basic computer and multitasking skills
- Willing to work onsite in Cebu City
Why Join Us:
- Competitive pay and incentives
- Opportunities for career growth and skill development
- Supportive, team-oriented work environment
Apply Now
Start your career as a Retail Account Agent at Caldwell and help clients enjoy smooth and seamless shopping experiences.
Vacancy posted 21 days ago
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