Customer Service Associates (Retail Account) - Open for Fresh Grads!
Full-time
Wipro Philippines
- Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
- Equipped to handle all general reservations and deal with changes to all reservations
- Process refunds to passengers and answer general airline and reservation queries
- Handle mileage plus reservations and queries
- Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
- Ensure accurate documentation of customer profiles/reservations
- Handle customer complaints and provide first time resolution
- Keep oneself updated, aware of, and compliant to all Company policies and procedures which include
- Information Security Management Systems
- Keep all company information which includes customer information confidential and secured
- Senior High School Graduate, College undergraduate (completed 4 semesters with no back subjects); Associate Graduate or College Graduate
- With or without call center experience
- With good to excellent English communication skills
- Excellent skills in computer navigation, microsoft offices (outlook and excel)
- Good team player
- Willing to learn and be trained
- Willing to work onsite in Ayala Central Bloc, Cebu IT Park
Rewards and Incentives:
• Competitive salary
• Amazing incentives and rewards!
• HMO as early as day two
• State of the art facilities (Gym, Karaoke, Pantry, etc.)
• Night shift differential pay
• Career growth opportunities
• Accessible work location
• Fun environment
Vacancy posted 15 hours ago
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