BPO - Sales Systems Support Specialist (Salesforce) (Hybrid Setup)

Do you have a keen eye for the things others overlook — a field that shouldn't be blank, a process that takes three steps when it should take one, or a system that's quietly slowing an entire team down? If you're the type who fixes these issues before they become someone else's problem, Unity Communications has a role that was made for you.

As a Sales Operations Specialist, you'll be the go-to person for system support, CRM data integrity, and operational coordination — keeping everything running smoothly so the sales team can focus on what they do best.

If you're detail-oriented and thrive in a role where your work directly impacts team performance, we'd love to hear from you!

How You Spend Your Eight Hours

• Serve as the first-level support for sales and revenue systems, including Salesforce, SalesLoft, Gong, Magentrix, ZoomInfo, Mindtickle, DealHub, GeoPointe, Trellus, Chili Piper, Traction Complete, DocuSign, and related tools

• Manage intake, triage, and resolution of inbound sales operations tickets, resolving routine issues independently and escalating complex ones as needed

• Track ticket volume, backlog, and resolution timelines to support continuous improvement

• Conduct routine weekly and monthly audits across CRM objects to ensure data accuracy and completeness

•  Identify and correct data gaps that may impact reporting, pipeline visibility, or forecasting

• Maintain standardized fields, validation rules, and required data inputs in partnership with Sales Operations leadership

• Assist with testing and validation of system enhancements prior to rollout and support documentation of system and process changes

• Coordinate and distribute communications related to operational updates when needed

• Support clean handoffs between Sales and Implementation teams, maintaining templates, task lists, and early-stage customer setup processes

• Provision system access and licenses for new hires and role changes, and track license utilization, contracts, and vendor requests

• Maintain operational dashboards and reports

• Coordinate logistics for sales operations programs and events, including Sales Kickoff (SKO), and support scheduling, calendars, and recurring operational cadences

• Complete other responsibilities as needed or assigned

What You Must Possess

• Bachelor’s degree in a relevant field preferred

• At least two years of experience in sales operations, revenue operations, or a related role

• Hands-on experience supporting CRM platforms, preferably Salesforce

• Highly organized with strong attention to detail and excellent communication skills

• Demonstrated ability to troubleshoot system issues and manage multiple requests simultaneously

• Willingness to embrace a culture of respect, teamwork, and client focus

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service 

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

What You Should Consider

• Probationary, full-time position

• Hybrid work setup

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.