Customer Service Representative Retail Account

COMPENSATION & BENEFITS

Up to ₱23,000 monthly basic salary Performance-based incentives and bonuses Paid retail account training and upskilling programs Clear career growth opportunities

ROLE SUMMARY

The Customer Service Representative – Retail Account will assist customers with product inquiries, order tracking, purchases, returns, exchanges, and general retail support. You will ensure a smooth and positive shopping experience by providing accurate information and resolving concerns efficiently.

WHAT YOU WILL DO

Handle customer inquiries via phone, chat, or email related to retail products and services Assist with order placement, tracking, returns, and exchanges Provide accurate product information, pricing, and availability Resolve customer concerns professionally and efficiently Ensure a smooth and positive customer shopping experience Document all customer interactions accurately in the system Escalate complex concerns to the appropriate team when necessary Meet quality, productivity, and customer satisfaction targets

QUALIFICATIONS

High School or Senior High School graduate (college level or graduate is an advantage) Good English communication skills (verbal and written) Strong customer service orientation and attention to detail Basic computer skills and ability to multitask Willing to work onsite and on shifting schedules

WORK SETUP & TRAINING

Onsite work setup Shifting schedule including weekends, nights, and holidays Paid training provided from Day 1