IT & Technical Support Representative + Training Provided
Full-time
Caldwell Communications - Davao City
Customer Service Representative – Technical Support Davao City | Onsite About the Role We are actively hiring Customer Service Representatives in Davao City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our conveniently located office provides a stable and professional setting, giving you the opportunity to build a long-term career in the BPO industry. Job Description We are seeking Technical Support Representatives to assist customers with technical issues, provide troubleshooting assistance, and deliver clear solutions to ensure a smooth customer experience. Responsibilities: Respond to customer inquiries via phone, chat, or email Troubleshoot internet, software, or account-related technical concerns Guide customers through step-by-step solutions Accurately document all issues and resolutions Escalate complex technical cases to higher support teams when needed Maintain service quality and performance standards Schedule & Training: Shifting schedules, including nights and weekends Paid training on technical systems and support processes Requirements: High School or Senior High School graduate (College level preferred) No experience required (Freshers are welcome) Must have stable internet connection at home Strong English communication and problem-solving skills Willing to work onsite in Davao City Why Join Us Competitive pay and performance incentives Exposure to technical accounts and industry experience Supportive, collaborative, and growth-focused environment Apply Now Start your career in technical support and build a stable and rewarding future in the BPO industry.
Vacancy posted 24 days ago
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