TRILINGUAL SERVICE DESK ANALYST (DUTCH + FRENCH + ENGLISH)

The Role

Are you fluent in Dutch and French? Do you have a passion for technology and a knack for solving problems?

We are looking for trilingual talent to join our premium Service Desk team. Whether you're an experienced IT professional or someone with strong language skills and a willingness to learn, we want to hear from you!

You will be the first point of contact for our international clients, resolving technical issues with speed, accuracy, and world-class customer service. This is your chance to work in a global environment with an open budget for the right candidate!

Key Responsibilities
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Incident Resolution: Receive and respond to user inquiries via telephone, email, and case tracking systems with professionalism, speed, and accuracy.

Customer Service: Utilize excellent problem-solving and customer service skills to ensure high levels of client satisfaction.

Technical Support: Troubleshoot and resolve technical issues using agreed-upon procedures and tools.

Continuous Learning: Stay updated on products, policies, and operational procedures to maintain mastery of all support tools.

Collaboration: Partner with local management, colleagues, and clients at all levels to ensure timely resolution of requests.

Escalation Management: Follow agreed escalation procedures for complex issues.

Operations: Adhere to scheduled shifts, breaks, and rest days as assigned by the Service Desk management team.

Additional Support: Assist the Service Desk Specialist with non-complex work orders and service requests as needed.

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Minimum Qualifications

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Language Proficiency: Must be able to speak, read, and write in Dutch and French (in addition to English).

Experience: With or without Service Desk experience—we are open to candidates with strong language skills! However, candidates with technical support or service desk experience are highly preferred.

Work Setup: Willing to work 100% onsite in Taguig.

Soft Skills: Strong communication skills and a customer-centric mindset.

Visa: PRV/TRV holders are preferred, but the client can process working visas for exceptional candidates.

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Key Skills
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Technical troubleshooting abilities

Help Desk / IT Services knowledge

Experience with case tracking systems

Basic understanding of IT support tools and processes

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Ready to put your language skills to work? Click "Apply Now" and join our global team today!