Multilingual Service Desk Analyst | Trilingual IT Support

Multilingual Service Desk Analyst | Trilingual IT Support | Technical Support 

Location

One World Square, McKinley Hill, Taguig City, Metro Manila, Philippines

Work Setup

• 100% Onsite

Work Schedule

• Shifting Schedule

Employment Type

• Full-Time

Compensation

• Competitive Salary (Based on experience and qualifications)

Start Date

• ASAP

About the Role

We are looking for a Multilingual Service Desk Analyst (Dutch & French) to join our growing End User Services team. This role is ideal for professionals who are fluent in Dutch, French, and English , have strong customer service skills, and possess technical support or IT Service Desk experience.

As a Service Desk Analyst, you will provide first-level technical support, troubleshoot hardware and software issues, resolve user inquiries, and deliver exceptional customer service to global users through phone, email, and ticketing systems.

Candidates with at least 2 years of technical support experience are encouraged to apply. Previous Service Desk experience is an advantage but not mandatory.

Key Responsibilities

IT Service Desk & Technical Support

• Provide first-level technical support to end users via phone, email, chat, and ticketing systems.

• Diagnose, troubleshoot, and resolve hardware, software, application, and account-related issues.

• Log, track, update, and resolve incidents and service requests within agreed Service Level Agreements (SLAs).

• Escalate unresolved or complex technical issues following established procedures.

• Deliver timely, accurate, and professional customer support.

Customer Service & Incident Management

• Communicate effectively with Dutch-, French-, and English-speaking users.

• Maintain accurate documentation of incidents, resolutions, and customer interactions.

• Ensure high levels of customer satisfaction through quality service delivery.

• Stay updated on company products, systems, operational procedures, and knowledge base articles.

• Support Service Desk Specialists with service requests and non-complex work orders.

Required Qualifications

Education

• Bachelor's degree or equivalent is preferred.

Experience

• At least 2 years of Technical Support, IT Help Desk, or Service Desk experience .

• Previous Service Desk experience is an advantage but not required.

• Experience supporting Windows environments, Microsoft applications, or enterprise IT systems is a plus.

Language Requirements

• Fluent in Dutch (spoken, written, and reading).

• Fluent in French (spoken, written, and reading).

• Good working proficiency in English .

Technical Skills

• IT Service Desk

• Technical Support

• Help Desk

• End User Support

• Incident Management

• Ticketing Systems

• Troubleshooting

• Remote Support

• Customer Service

• Problem Solving

Preferred Qualifications

• Experience using ITSM tools such as ServiceNow, Remedy, Jira Service Management, or similar.

• Knowledge of Active Directory, Microsoft 365, Windows OS, VPN, password resets, and remote desktop support.

• ITIL Foundation Certification is an advantage.

• Experience in a multinational or BPO environment.

What We're Looking For

• Excellent communication and interpersonal skills.

• Strong analytical and troubleshooting abilities.

• Customer-focused mindset.

• Ability to work independently and within a team.

• Willingness to work onsite on a shifting schedule.

• Stable employment history.

Why Join Us?

• Competitive salary package.

• Opportunity to support global clients.

• International and multicultural work environment.

• Career growth in IT Service Management and Technical Support.

• Visa processing support available for qualified foreign applicants.

Pre-Screening Questions

1. How would you rate your proficiency in Dutch, French, and English?

2. What is your current location?

3. How many years of Technical Support or Service Desk experience do you have?

4. Which ticketing systems or ITSM tools have you used? (e.g., ServiceNow, Remedy, Jira)

5. What is your notice period or earliest available start date?

6. Are you willing to work 100% onsite in McKinley Hill, Taguig City on a shifting schedule?