IT Service Desk Analyst
Full-time
Gratitude Jobs Ahead HR Inc
Description:
Provide first-line support for IT-related issues, resolving them in a timely manner.
Manage service requests, incidents, and problems to ensure user satisfaction.
Maintain documentation for all service desk activities and ensure accurate reporting.
Assist in the training of users on various software and hardware configurations.
Collaborate with other IT teams to improve service delivery and user experience.
Requirements:
Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience Level: 3–5 years of experience in IT service desk or support roles.
Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.
Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.
Qualities and Traits: Strong problem-solving skills and excellent communication abilities.
Are you a Tech Support expert with a background in Retail, Healthcare, or Hospitality? Secure a spot with a competitive package up to ₱45K!
Ready to apply? Click "Send Message" to chat with our recruitment team directly!
#ITCareersPH #ServiceDesk #TaguigJobs #BPOHiring
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the IT Service Desk Analyst in Manila vacancy
- ...About The Opportunity At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients... ...1-3 years' experience in a Help Desk/Service Desk or other IT role Basic knowledge of PC's, operating systems,...Remote job
- ...About the Position: As a Service Desk Analyst , you will be working directly with AvePoint's partner, FSI Strategies, in helping clients... ...Responsibilities: Act as the first line of support for all IT issues via phone/email/portal/client-facing Provide regular...
- ...Provide first-level support to end-users for IT-related issues. Troubleshoot hardware... ..., ensuring minimal downtime. Manage service requests and incidents through the ticketing... ...years of experience in IT support or service desk roles. Skills and Competencies: Strong...
- ...SUMMARY Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately... ...RESPONSIBILITIES Serve as the first point of contact for all IT-related support requests primarily via phone and as needed...
- ...institutional investors, asset managers, and service providers rely on Rimes to help them... ...in AUM annually. The Level 2 GSD Analyst performs Level 2 responsibilities,... ...) ~2-4 years of experience in an IT support role (service desk, desktop support, or similar) ~...
- ...Job Description Position Summary The Service Desk Manager owns the performance, strategy, and leadership of Arraya's Global Service... ...Qualifications and Experience ~7+ years of experience in IT support, service desk operations, or service delivery leadership...
- ...About the Client Arraya Solutions is a trusted, full-service IT consulting and managed services provider committed to empowering organizations... ..., and TCP/IP Assist with maintaining an accurate Service Desk knowledge base (IT Glue) Assist management with projects as...
- ...and identify areas for improvement. Conduct systems and process review / audits and identify security gaps. Collaborate with the IT security head to review or develop an incident response plan that outlines procedures for identifying, responding to, and recovering...
- ...Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore... ..., coaching, and mentoring to ITSM analysts and process owners Technical Competencies... .... ~ Experience with Service Desk/ITSM platforms or equivalent tools ....
- ...We’re looking for a detail-oriented IT Analyst to support manufacturing and commercial digital systems. This role is critical in ensuring system uptime, compliance, and operational excellence across both IT and OT environments . What We’re Looking For ~2–5 years...
- ...SUMMARY The role of Enterprise Service Desk Team Lead is primarily responsible for... ...real-time assistance to all Service Desk Analysts. ~ Identify strengths and weaknesses... ...management experience. ~ Strong IT infrastructure, desktop, and networking...
- ...Datacom is committed to developing and growing its capability across Asia. Founded in 1965... ...dedicated to providing exceptional IT services to our customers. This makes for a... ...Datacom is looking for a Service Configuration Analyst to join our organisation and delivering Configuration...
- ...Title: Service Management Analyst Reports to: Manager, Service Management Department: Service Management Location: Manila, PH – Remote... ...About Atlas Technica Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients,...Remote job
- ...generations of leadership who bring passion, vision, and a long-term commitment to our partners' success. Job Summary The IT Analyst – Technical is an Oracle Fusion ERP or OTM or OIC technical engineer role. This individual is part of the fast-paced...
- ...SUMMARY The Service Desk Engineer II is part of a team of engineers who are responsible for establishing good rapports with clients... ...QUALIFICATIONS Minimum of 5 years’ experience within relevant IT field. Preferred but not required: Bachelor’s degree in...
- ...SUMMARY As a Managed Services Engineer 1, you are a frontline, customer-centric engineer supporting our customers’ technology programs on the Service Desk. Success is measured by your ability to resolve tickets timely with high customer satisfaction, as well as supporting...
- ...We’re looking for a Bilingual Service Desk Support Specialist to provide high-quality technical assistance to global users. This role involves troubleshooting IT issues, managing support tickets, and ensuring customer satisfaction through clear and effective communication...
- ...institutional investors, asset managers, and service providers rely on Rimes to help them make... ...corresponding queries. As an associate analyst, you will be responsible for managing day... ...throughout the business. Whether it’s through recruitment, retention, career...
- ...supports an organization's technology, handling hardware/software installation, network management, security, and end-user support (help desk) to ensure smooth, efficient, and secure digital operations, requiring strong problem-solving, communication, and technical skills...
- ...JOB DESCRIPTION The IT Service Desk Analyst will restore employee or client IT services through structured incident, request, and ticket management. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned...
- ...YOUR OPPORTUNITY YOUR OPPORTUNITY As Senior Analyst, IT services, FTS, you work on several IT solutions – within Forecast to Stock area. You are responsible for gathering and translating business requirements into detailed function specifications and managing requests...
- ...reservations and bookings efficiently. Provide information about hotel services and local attractions. Ensure a smooth check-in and check-out process. Maintain an organized and welcoming front desk area. Collaborate with other departments to meet guest needs....
- ...configure computer systems and applications for new users. Assist in maintaining inventory of IT equipment and software licenses. Document incidents and resolutions in the help desk system to improve future support. Requirements IT STAFF/TECHNICAL STAFF MAKATI/...
- ...dreamers, and doers who believe culture is more than words on a wall — it’s how we show up every day. We move fast, stay curious, and take... ..., integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real...
- ...Datacom is committed to developing and growing its capability across Asia. Founded in 1965... ...dedicated to providing exceptional IT services to our customers. This makes for a... ...Overview and Objectives The Procurement Analyst supports and delivers core procurement activities...
- ...FAITHM Printers & Services FAITHMARCO Technologies Inc. Job Description The company is seeking a reliable IT Support & Field Technical Service Assistant responsible for maintaining internal office IT systems and providing scheduled technical support to selected...
- ...Back to jobs IT Service Design Lead (12 Month Contract) Manila, Philippines (Remote) Apply Not all heroes wear capes — but plenty of them use toilet paper Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion...
- ...About the Role We are looking for an IT Associate to serve as the first point of contact... ...questions. Guide users through self-service documentation and knowledge base resources... ...-level experience in IT Support, Help Desk, or Tier 1 Support. Experience...
- ...level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs... ...2 years of experience providing level 1 or above help desk support in IT operations Excellent communication skills...
- ...issues to higher level support when necessary. Help Desk ticketing - Prioritize support tickets in a timely... ...ensuring that user issues are resolved within established service level agreements. Daily Backup and IT Infra Monitoring - Responsible for the daily backup...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Service Desk Analyst. Be the first to apply!
