Business Analyst Intern - Return and Refund, Regional Operations (Spring 2027)

Job Description:

• Assist in designing and optimising end-to-end Returns & Refunds (RR) policies, processes, and system automations to create a smooth and efficient returns experience across markets.
• Collaborate with local teams and senior management to align RR strategy, balancing user experience, cost, and risk.
• Work with Product and Tech teams to apply technology and data for buyer risk profiling and determining RR privileges.
• Identify and address abusive buyer behaviors to minimise financial leakage and implement preventive controls that protect customer experience.
• Monitor and analyse the performance of RR initiatives post-launch, recommending improvements to processes and systems.

Requirements:

• Currently pursuing a Bachelor's degree in Business Administration, Data Analytics, Business Analytics, Economics, Finance, Accounting, Statistics, Mathematics, Computer Science, or a related discipline.
• Experience or basic knowledge in SQL is a plus.
• Strong analytical thinking skills and the ability to apply them to business challenges.
• Proactive self-starter with a passion for learning and contributing to meaningful business impacts.
• Ability to assist in coordinating tasks across various stakeholders, track project progress, and contribute to achieving goals.
• Comfortable working in a dynamic, and collaborative environment.
• Full-time interns preferred