Customer Service Leader
Full-time
Booming Technology Innovation Inc.
Responsibilities
- Lead and supervise the Philippines Customer Service team.
- Manage daily CS operations and ensure customer inquiries are handled properly.
- Create SOP, FAQ, escalation flow, and response guidelines.
- Monitor response time, resolution rate, and customer satisfaction.
- Handle complex or escalated customer cases.
- Coordinate with Operations, Product, Marketing, and other relevant teams.
- Prepare weekly/monthly CS reports and identify recurring customer issues.
- Coach and evaluate Customer Service Agents.
Requirements
- Previous experience in Customer Service, preferably as Team Leader/Supervisor
- Strong communication and problem-solving skills.
- Able to handle customer complaints professionally.
- Organized and comfortable working with SOP and performance targets.
- Experience in app, e-commerce, fintech, cashback, or digital platforms is preferred.
Vacancy posted 21 days ago
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