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Seasonal Customer Service Representative (Voice)

Temporary

Fair Trade Outsourcing

PLEASE NOTE THAT THIS ROLE IS AN OFFICE-BASED SETUP

SPECIFIC DUTIES AND RESPONSIBILITIES

The following are the specific duties and responsibilities of the Customer Service Representative(Voice). Back order Inquiries Billing Questions and Issue Cancellation of orders Referring to the manufacturer Following up on orders or concerns Product Inquiries Return and exchange questions and processes Return requests for faulty products or size issues Refunds for items Correcting Shipping errors Offering Substitutes for items that are out of stock. Basic Tech Support for items Tracking inquiry Warranty request/claim Wholesale Inquiries Sales Payment processing

REQUIREMENTS

Minimum of 6 months Customer service experience Prior knowledge of Retail Ops or similar order processing system is a plus Strong communication skills Quick learner who can pay attention to detail Ability to work well in a team Positive attitude and with desire to help customers

Vacancy posted 3 days ago
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