Bilingual CSR - Vietnamese Speaker - High Pay + Incentives
70000 - 80153 PhpGratitude Inc
Bilingual CSR - Vietnamese Speaker - High Pay + Incentives - Hybrid Setup
Company: Confidential
Location: Philippines - Hybrid / Onsite
Industry: BPO / Bilingual - Vietnamese
Setup: Hybrid / Onsite - Shifting Schedule
Type: Full-Time - Multiple Vacancies - Urgent Hiring
Salary: Competitive Package + Premium Bilingual Pay + Incentives
Overview:
Urgent hiring for Vietnamese speakers in the Philippines! We are looking for Vietnamese Language Specialists to support Vietnamese-speaking customers. Earn premium bilingual pay plus incentives with complete training provided. No BPO experience required - fresh graduates welcome.
Role: Vietnamese Language Specialist / Vietnamese Bilingual CSR
Account: Vietnamese Bilingual Support
Key Responsibilities:
- Provide support to Vietnamese-speaking customers via phone, chat, and email channels
- Communicate in both Vietnamese and English professionally
- Assist with billing, service requests, and account information inquiries
- Deliver excellent customer experience and resolve issues efficiently
- Accurately document all customer interactions in company systems
- Collaborate with internal teams to deliver customer-focused solutions
- Meet quality, productivity, and customer satisfaction targets
Qualifications:
- Native or fluent in Vietnamese with strong professional communication skills
- Good conversational English skills - training and systems are in English
- No BPO experience required - fresh graduates welcome
- Experience in Collections or knowledge of Order-to-Cash (O2C) process is a plus but not required
- Customer service oriented with attention to detail
- Strong communication, problem-solving, and time-management skills
- Able to work collaboratively in fast-paced environment
- Must be eligible to work in the Philippines
- Foreign nationals with valid Temporary Resident Visa (TRV) are welcome to apply
Salary and Benefits:
- Competitive salary package plus incentives
- Premium pay for Vietnamese language skills
- Supportive and collaborative work culture
- Complete training provided
- Career growth opportunities
70000 - 80153 Php
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