Vietnamese Bilingual CSR - Premium Pay - Fresh Grads Welcome
70000 - 80153 PhpGratitude Inc
Vietnamese Bilingual CSR - Premium Pay - Fresh Grads Welcome - TRV Accepted
Location: Philippines - Hybrid / Onsite
Work Setup: Shifting / Onsite
ABOUT THE ROLE:
We are urgently hiring Vietnamese Bilingual CSRs to support our Vietnamese-speaking customers. This role is perfect for fluent Vietnamese speakers who want to build a career in customer service!
JOB DETAILS:
Role: Vietnamese Bilingual CSR - Competitive Pay
Location: Philippines - Hybrid / Onsite (depends on site)
Work Setup: Shifting / Onsite
WHAT'S IN IT FOR YOU:
- Competitive salary package and growth opportunities - Premium pay for bilingual skills
- Supportive and collaborative work culture with training and development - Complete training provided
- Opportunity to work on meaningful customer and business solutions - Grow your career
YOUR ROLE:
- Support customers in Vietnamese and English through phone, chat, and email
- Assist with inquiries, billing concerns, service requests, and account-related issues
- Provide excellent customer experience and resolve issues efficiently
- Accurately document all customer interactions in company systems
- Collaborate with internal teams to deliver customer-focused solutions
- Meet targets for quality, productivity, and customer satisfaction
WHO WE'RE LOOKING FOR:
- Native or Fluent in Vietnamese with strong professional communication skills
- Conversational English - Training and systems are in English
- No BPO experience required - Fresh graduates are welcome to apply
- Experience in Collections or Order-to-Cash (O2C) is a plus but not required
- Must be eligible to work in the Philippines
- Foreign nationals with valid Temporary Resident Visa (TRV) are welcome to apply
SKILLS NEEDED:
- Customer service oriented with attention to detail
- Strong communication, problem-solving, and time-management skills
- Able to work collaboratively in a fast-paced environment
70000 - 80153 Php
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