Customer Service Representative | Vietnamese Speaker
Gratitude Inc
Customer Service Representative | Vietnamese Speaker | Customer Support | Voice/Non-Voice | Onsite
Location
Quezon City, Philippines
Work Setup
100% Onsite
Work Schedule
Shifting / Night Shift
Employment Type
Full-Time
Compensation & Benefits
Competive Salary (Negotiable based on experience and qualifications)
Sign-On Bonus
Performance Incentives
Paid Training
Health Insurance
Life Insurance
Free Parking
Company Events
Opportunity for Regular Employment
Career Growth Opportunities
Start Date
ASAP
Target Start Date: August 10, 2026
Headcount: 6
About the Role
We are hiring fluent Vietnamese-speaking Customer Service Representatives to join our customer support team in Quezon City .
This opportunity is ideal for Vietnamese speakers with strong communication skills who want to build or advance their career in a multicultural customer service environment.
Candidates with or without BPO experience are welcome to apply.
You will assist Vietnamese-speaking customers through phone, chat, email, and other support channels , handling inquiries professionally and providing accurate, efficient solutions.
Key Responsibilities
Handle inbound and outbound customer interactions through phone, chat, email, and other support channels.
Provide professional customer support in Vietnamese and English .
Assist customers with account inquiries, billing concerns, service requests, product information, and general support needs.
Resolve customer concerns efficiently while maintaining a positive customer experience.
Communicate clearly, accurately, and professionally with customers from different cultures and backgrounds.
Accurately document customer interactions, concerns, and resolutions using company systems.
Meet established quality, productivity, attendance, and customer satisfaction targets.
Build customer trust and loyalty through effective communication and problem-solving.
Escalate complex concerns when necessary.
Perform other duties as assigned to support business and operational needs.
Required Qualifications
Language Requirements
Fluent in Vietnamese with strong spoken, written, and reading proficiency.
Able to communicate naturally and professionally in Vietnamese.
Able to understand complex and extended conversations, including implied meanings and context.
Good working proficiency in English , as training and client systems are conducted in English.
Experience
Open to candidates with or without BPO experience.
Previous Customer Service or Collections experience is highly preferred but not required.
Knowledge of the Order-to-Cash (O2C) process is an advantage but not mandatory.
Work Authorization
Applicants must be legally authorized to work in the Philippines.
Foreign nationals must have valid Philippine work authorization or an appropriate visa permitting employment.
Applicants with eligible Temporary Resident Visas (TRV) or other valid work-authorized visas are encouraged to apply.
Other Requirements
Willing to work 100% onsite in Quezon City .
Willing to work on a shifting/night schedule .
Strong communication, customer service, and problem-solving skills.
Preferred Skills
Vietnamese Language
Vietnamese Customer Service
Customer Service
Customer Support
Call Center / BPO
Voice Support
Non-Voice Support
Chat Support
Email Support
Collections
Order-to-Cash (O2C)
Billing Support
Account Support
CRM Systems
Problem Solving
Cross-Cultural Communication
Multitasking
Why Join Us?
Sign-On Bonus
Competitive & Negotiable Salary
Performance Incentives
Paid Training
Health Insurance
Life Insurance
Free Parking
Company Events
Career Growth & Regularization Opportunities
Pre-Screening Questions
How would you describe your Vietnamese language proficiency ?
Are you fluent in speaking, reading, and writing Vietnamese ?
What is your current location?
Do you have previous Customer Service, BPO, or Collections experience?
Do you have experience with the Order-to-Cash (O2C) process?
What is your notice period or earliest available start date?
Are you willing to work 100% onsite in Quezon City on a shifting/night schedule?
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