Head of Quality

Executive search firm Monroe Consulting Group is recruiting a Quality Head on behalf of a leading multinational dialysis service provider. The role will be responsible for leading clinical governance across the company's hemodialysis clinics in the Philippines, ensuring the delivery of high-quality guest (patient) care, compliance with regulatory requirements, and continuous improvement of clinical practices. This is an onsite role based in Makati City.

• The Quality Head role leads clinical governance across the company's hemodialysis clinics across the Philippines, ensuring the delivery of high-quality guest (patient) care, adherence to regulatory requirements, and continuous improvement of clinical practices.
• This role is responsible for driving the national clinical quality agenda, implementing standardized processes, and strengthening guest (patient) safety initiatives.
• This role oversees clinical standards, competency-based training programs, and quality management systems, including audits, performance monitoring, and data-driven reviews. It also collaborates with cross-functional teams to enhance clinical workflows, improve efficiency, and align clinical practices with organizational objectives.
• In addition, the role provides leadership in developing and coaching clinical teams, fostering a culture of accountability, excellence, and consistent delivery of care across all locations.

Key responsibilities:

Clinical & Nursing Leadership

• Provide national direction for nursing and clinical operations across all clinics.
• Implement clinical standards, programs, and operational processes.
• Oversee the development and execution of competency-based training for Hemodialysis Nurses.

Quality Management & Patient Safety

• Lead the national clinical quality agenda and ensure compliance with internal and regulatory standards.
• Develop quality improvement programs to enhance patient outcomes and safety.
• Execute audits, quality metrics reporting, and data-driven performance reviews.
• Champion patient and employee safety initiatives across the network.

Process Improvement & Clinical Governance

• Collaborate with cross-functional teams to enhance clinical workflows and operational efficiency.
• Introduce process improvements that support both clinical and business goals.
• Standardize procedures to ensure consistent delivery of care across all locations

Leadership & Stakeholder Collaboration

• Lead, coach, and develop clinical teams to build high-performing, quality-driven operations.

Key qualifications:

• Registered Nurse or licensed healthcare professional.
• At least 10 years of experience in healthcare, clinical services, or quality management.
• Strong background in clinical operations, quality systems, and regulatory standards.
• Analytical thinker with proven ability to manage data, interpret performance metrics, and drive improvements.
• Experience in dialysis, hospital, or specialty care settings is a strong advantage.
• Excellent communication, leadership, and cross-functional collaboration skills.

Core Competencies:

• Clinical governance & quality assurance
• Strategic thinking & analytical decision-making
• Process improvement & project management
• Strong leadership & people development
• Healthcare regulatory knowledge & compliance
• Data-driven problem solving & performance analysis
• Collaboration, stakeholder management & influencing skills
• Effective communication and cross-functional coordination
• Accountability, results orientation & ownership
• Adaptability and continuous improvement mindse