Branch Head
Full-time
Synlink Recruitment Outsourcing Co. Inc.
- Manage the branch operations ensuring the store and restaurant runs smoothly and efficiently
- Oversee cash transactions, cash reconciliations, account payments, account receivables, and other accounting duties according to company policies.
- Welcome customers, provide assistance, and respond to their concerns.
- Socialize with customers to develop and keep a cordial relationship that insures long term loyalty.
- Answer guests’ phone and online inquiries.
- Ensure customer transactions are processed promptly and accurately.
- Address employee and customer complaints or requests, ensuring all registers always have the correct amount of cash and resolving price checks for customers.
- Ensure daily collection deposits are done on time.
- Identify and communicate any accounting related issues to management promptly.
- Ensure that products are properly displayed, stocked, and labeled.
- Responsible for developing and implementing the visual strategy for displaying products.
- Identify trends and monitoring supply and demand.
- Collaborate with the marketing department to brainstorm new projects, campaigns, and business ideas.
- Recommend ways to reach a broader audience (e.g. discounts and social media ads).
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Perform suggestive selling.
- Initiate changes to improve the business and profitability (e.g. revising opening hours to ensure the store can compete effectively in the local market).
- Interpret sales reports and providing guidance on how to improve figures and customers engagement.
- Communicate with customers and address any problem they may have.
- Serve as the primary point of contact for customer service.
- Keep customers happy by delivering excellent service.
- Conduct daily briefing by coordinating the front of the house and back of the house and address internal issues.
- Organize staff work schedule for approval of the Head of Internal Operations.
- Responsible in ordering store and restaurant’s inventory and supplies while staying within the budget.
- Estimate future needs for goods, kitchen utensils, and cleaning products.
- Ensure compliance with sanitation and safety regulations.
- Manage the branch good image and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Maintain safety and food quality standards.
- In-charge in cleaning the entire branch.
- Responsible in monitoring temperature of the chillers, freezers, and the air-condition to maintain the wines in proper condition.
- Develop maintenance schedules and report items for repair and maintenance.
- Ensure all staff perform their functions effectively.
- Ensures everyone in the team are in proper uniform and pleasing personality at all times while on duty.
- Train staff to follow operations procedures.
- Train new and current employees on proper customer service practices.
- Appraise staff performance and provide feedback to improve productivity.
- Replenishing and monitoring store petty cash fund.
- Always be present at the most busy/important time of the business activities.
- Report daily sales to management and to Finance Dept.
- Submit required daily reports to Finance Dept.
- Submit duly approved pull-out forms and transfer forms.
- Attend management meetings regularly.
- Send monthly summary report of management meals.
- Send monthly summary report of management meals.
- Forward all accounting documents within the stipulated deadlines.
- Send weekly purchase orders and projections to Purchasing Dept.
- Conduct and report inventory count to Purchasing Dept.
- Graduate of HRM or business-related courses.
- With at least 3-year experience in the restaurant industry.
- excellent customer service skills.
- strong communication skills, tact and diplomacy.
- the ability to lead and motivate teams and influence people.
- self-motivation and ambition.
- commercial awareness.
- enthusiasm and the ability to learn quickly.
- good organisational skills.
- energy and stamina, as well as resilience.
- a results-driven approach to work.
- decision-making and problem-solving skills.
- Willing to be assigned in any branch of Terry's.
Vacancy posted 9 days ago
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