Compliance and Shift Booking Consultant

Role: Compliance & Shift Booking Consultant

Benefits

Salary: 60-65K PHP
Leave: 16 Days PTO
Public Holidays: 10 Paid Public Holidays per year
Shift: Day Shift (AEST)
Bonus: Quarterly Performance Bonus
Location: Full-Time Work from Home

Job Brief

Remotee, through our sister company Recruit Sync, is seeking a highly organised and proactive Compliance & Shift Booking Consultant to support a fast-growing Australian healthcare recruitment agency that supplies Registered Nurses, Enrolled Nurses and Personal Care Workers to aged care facilities and hospitals across Australia.

This role manages the end-to-end compliance process for the agency's healthcare professionals, while also acting as the dedicated out-of-hours consultant for shift coordination — receiving and processing shift requests from clients, and communicating directly with clients and candidates to book and confirm shifts outside standard business hours.

You'll be the primary point of contact for out-of-hours shift needs, keeping operations running smoothly and responsively, while also ensuring all active healthcare staff maintain full compliance with their documentation and certifications.

Mandatory Requirements

• 2+ years' experience in a compliance, shift coordination, rostering, administrative or similar coordination role.
• Excellent written and verbal English communication skills.
• Confident in communicating with clients and candidates over the phone, including handling calls via the agency's main contact line.
• Strong attention to detail and organizational ability.
• Ability to manage multiple bookings and tasks simultaneously.
• Strong administrative skills, with the ability to manage compliance documentation and track expiry dates for registrations and certifications.
• Availability and reliability for out-of-hours shift coordination responsibilities.
• Experience in healthcare recruitment, workforce coordination, or rostering is highly regarded.
• Experience within healthcare staffing or a similar coordination role highly regarded.
• Familiarity with compliance requirements for healthcare professionals in Australia highly regarded.

Responsibilities

Shift Booking & Coordination

• Receive and manage incoming shift requests via email and the agency's main contact phone line.
• Act as the dedicated out-of-hours consultant, responding to shift needs outside of standard business hours.
• Contact suitable candidates within the relevant area to offer and confirm shifts.
• Communicate professionally with both clients and candidates throughout the booking process.
• Confirm shift bookings promptly and ensure all parties have accurate placement details.
• Maintain detailed and accurate records of all shift bookings and communications.

Compliance & Onboarding

• Manage the full compliance process for all active and incoming healthcare professionals.
• Ensure all required documentation is collected and verified before candidates commence work.
• Maintain accurate and up-to-date records of candidate documentation.
• Track expiry dates for registrations, certifications and compliance items, and proactively follow up to keep staff work ready.
• Guide candidates through onboarding and compliance requirements in a clear and professional manner.

Client & Candidate Communication

• Provide professional and timely communication with clients regarding shift coverage and confirmations.
• Build strong working relationships with candidates to ensure availability and responsiveness.
• Escalate unresolved issues or urgent matters to the appropriate recruitment consultant.

What's on Offer?

• Full-time, remote role with a fast-growing Australian healthcare recruitment agency.
• Stable, day-shift schedule aligned to Australian business hours
• Exposure to both compliance/documentation management and real-time candidate and client coordination.
• Competitive salary
• Work equipment provided
• Annual and public holiday leave
• Quarterly Performance Bonuses