Customer Service Representative-Entry Level
Full-time
Metacom Careers
NOW HIRING: CUSTOMER SERVICE REPRESENTATIVE
Work Location: 2nd Floor, Mezzanine Building, Bridgetowne, Quezon City, Manila
Position: BPO Agent – Customer Service
Account Type: International
Channel: Voice
Schedule: Shifting Schedule
Target Start Date: September 23, 2026
Role Description
As a Customer Service Representative , you will provide professional customer support for an international television account through voice interactions. You will assist customers with inquiries, resolve concerns, provide accurate information, and ensure a positive customer experience while meeting established quality and performance standards.
Key Responsibilities
- Handle inbound voice calls from international customers.
- Address customer inquiries and service-related concerns professionally.
- Provide accurate information and appropriate solutions based on customer needs.
- Resolve issues efficiently while maintaining a high level of customer satisfaction.
- Document customer interactions and transactions accurately in the system.
- Follow account procedures, quality standards, and company policies.
- Escalate complex concerns when necessary.
- Meet required quality, productivity, customer satisfaction, and attendance metrics .
- Work on a shifting schedule , including weekends and holidays when required.
Qualifications
- High School Graduate (Old Curriculum) or higher.
- At least 6 months of BPO Customer Service experience .
- Experience handling an International Voice Account is preferred.
- Good English communication skills with a minimum CEFR B2 proficiency.
- Strong customer service orientation.
- Willing to work on a shifting schedule .
- Applicants should be willing to work on-site in Bridgetowne, Quezon City .
Skills & Competencies
- Above-average verbal and written English communication
- Strong active listening and comprehension skills
- Good interpersonal and customer service skills
- Analytical and problem-solving abilities
- Ability to handle customer concerns professionally
- Attention to detail and accurate documentation
- Ability to navigate multiple systems while assisting customers
- Adaptability in a fast-paced BPO environment
- Ability to meet performance and quality targets
What We Offer
Competitive Salary Package
Additional benefits:
- Performance Incentives
- 20% Night Differential — additional and not included in the stated package
- Life and Medical Insurance
- Day 1 HMO
- 1 free dependent upon regularization
- Retirement Package
Hiring Details
Target Start Date: September 23, 2026
Virtual Recruitment Hub
How to Apply
Interested candidates may send their updated resume via PM to begin the application process.
Join our Team and build your BPO career with an international voice account offering a competitive ₱21K–₱25K package plus benefits!
Vacancy posted more than 2 months ago
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