Desktop Support Engineer
Full-time
Confidential Careers
Job Description
- Highly skilled in providing effective technical support in hardware and software issues including diagnosis and troubleshooting.
- Experience in troubleshooting Windows 10 – 11 and mobile devices (iOS / Android)
- In-depth knowledge of performing hardware and software support for desktop and end client computing.
- Proven record of performing hardware repairs on customer equipment such as servers, desktops, notebooks, tablets, and printers.
- Demonstrated ability to perform software upgrades and configuration enhancements.
- Well versed in ensuring preventative maintenance on hardware.
- Able to ensure that all requests from user are logged and right procedures are followed.
- Adept at testing and distributing security patches to clients.
- Track record of participating in rollout of new software and hardware to ensure consistency in company’s technical standards.
- Effectively educate nontechnical users
- Actively works in a ticketing system
- LAN/WAN protocols such as TCP/IP, DNS and DHCP
- Microsoft Office 365 support
- MS Intune knowledge
- Install, upgrade, support and troubleshoot XP, Windows 10/11 and Microsoft Office 2007/2010/2016 and any other authorised desktop applications
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
- Provide user data and application recovery
- Email account administration, i.e., account creation and management and distribution lists
- User account administration, i.e., account creation and management and password resets on Active Directory
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
Vacancy posted 1 day ago
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